Best Western Hopkinsville KY - Brand New Rooms

GREAT service, ok room Another Choice Hotel. Usual level of quality, comfort, etc. Clean, comfortable room, bed was fine, pillows were those too-small ones that are becoming industry standard, sadly. Wi-Fi conn tected easily, everything was fine in the room. Wouldn't have rated a second thought except for the amazing service we got from... ERMEKA! After a long day that ended with a late-night interstate haul, we were greeted by her smiling face and friendly chatter as she checked us in. My wife has added "are there ice machines on every floor to her list of check-in questions after being burned more than once in the post-covid hotel world. The ice machine on our floor was broken, so Ermeka took it upon herself to fill an ice bucket for us and leave it our room while we parked the car and got our luggage together. She made a long day end on a high note for us. Many thanks!

Nice & quiet but bring pillows The square pillows that BW has switched to as a chain are awful but this hotel is great. Nice and quiet, very clean, polite staff.

Overcharged, Bad customer service from Manager, and still under construction Horrible stay. Do not recommend. The manager Mr. Hemal Patel refused a refund when Amber at the front desk overcharged us the pet fee written on their own website. Website states $30 per day for 2 pets and they charged us $30 per pet per day which is not what their own website states. I’ve stayed at multiple best westerns and hotels that follow their policies written on their websites, and this location did not follow their own policy. Amber said only the manager can do refunds, and he works in the morning, but when we checked out, only Amber was still working (more than a 12 hour shift alone). We didnt have time to sit around waiting for him to show up to do the refund so Amber said the manager would call as soon as he got in. Mr. Patel never called us like he was supposed to, and when we called him about the refund, he was extremely rude and told us to take it up with corporate because he refused to refund us. We complained to corporate about his bad manners and horrible customer service so they submitted a ticket to the owner of the hotel. The descriptions of the hotel do not cover the state of renovations that are being done. The website states that the pool is being renovated only, but the full first floor is still under construction (it’s been months of this according to other reviews). The air conditioner was loud and didn’t cool off the bathroom in the room or hallways. The elevator and stairs desperately need to be updated. The toilet seat is square and really uncomfortable to sit on without falling in. There was no ramp for the carts at the front of the building to load/unload our car. Had to lift the cart over the curb. For over $100 a night, I expected way better. And better customer service than Mr. Patel gave us. We will not stay here again.

The Worst Western Unclean bedding, low water pressure, no hot water, no ironing board or iron, pool closed, remodeling mess through the halls.

Polite and helpful Staff Hotel is under construction. Owner let us know that at check in. He was very polite. Talked family bit. We realized we didn’t get any milk for our baby. We are transitioning her to regular milk and he didn’t have what we needed either. He sent his wife to Walmart to get the milk. Refused payment. We will stay here again.