Staybridge Suites Hot Springs by IHG

Hot Springs, Arkansas United States of America

Staybridge Suites Hot Springs by IHG
4
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IKare1
354 days ago
Great Choice for the Money Great choice for the money. The complimentary breakfast was really good offering eggs, meat, oatmeal, muffins, bagels, waffles, fruit, juices every morning. My husband especially liked that the pop machine was working during the breakfast so he was happy. We had requested a water view but unfortunately the room they gave us had electrical poles and trees obstruction most of our view. We could still sit outside and eat our breakfast overlooking the lake. Hotel was clean & updated. I would definitely stay here again if we were to return to the area.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Staybridge Suites Hot Springs by IHG in Hot Springs (Lake Hamilton), you'll be within a 15-minute drive of Oaklawn Racing Casino Resort and Bathhouse Row. This hotel is 7.5 mi (12 km) from Hot Springs National Park and 7.2 mi (11.6 km) from Hot Springs Convention Center.

Rooms
Make yourself at home in one of the 85 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site.

Dining
Grab a bite from the snack bar/deli serving guests of Staybridge Suites Hot Springs by IHG. Mingle with other guests at the complimentary reception, held on select days. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Hot Springs? This hotel has 450 square feet (42 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
IKare1
|1 review
Great Choice for the Money Great choice for the money. The complimentary breakfast was really good offering eggs, meat, oatmeal, muffins, bagels, waffles, fruit, juices every morning. My husband especially liked that the pop machine was working during the breakfast so he was happy. We had requested a water view but unfortunately the room they gave us had electrical poles and trees obstruction most of our view. We could still sit outside and eat our breakfast overlooking the lake. Hotel was clean & updated. I would definitely stay here again if we were to return to the area.
Hillari B
|1 review
Gave us a key to an OCCUPIED room, yikes. Our insurance arranged this hotel due to our broken hot water heater. However, upon check-in, we encountered a billing error, being charged for 40 nights instead of the one week needed. Additionally, we were shocked to find someone already in our assigned room's bed. Despite the error, the staff showed no accountability or apology, simply offering another night's stay. The lack of acknowledgment or attempt to rectify the situation, particularly considering the potential severity, is disappointing. The general manager, Haley, failed to address the issue appropriately, opting to dismiss it rather than make amends. Such poor customer service warrants avoidance of this establishment, and we intend to report the incident to corporate.
HillzB2155
|1 review
Incomplete staff, no customer service or accountability We were recommended this place by our insurance company because our hot water heater is out. Upon check in, they have the dates showing we are staying here for 40 nights- and that we owed over $3k (we were only supposed to be here for a week.) Once that fiasco was sorted, we got our key to check in and the Staff double Booked us and let us check into a room that was already occupied. Instead of apologizing to us and our young child after we walked into someone IN THEIR BED, they just played dumb and asked if we wanted to stay another night. Then the front desk lady (Haley) said "well we didn't charge you and nobody was hurt, so it should all be ok." (We did not stay here so of course they shouldn't charge us.) I am appalled at the lack of customer service here, this could have been a lot worse. Zero customer service, incompetent staff, stay clear of this property. We will absolutely be reporting this to corporate, this is unacceptable.
jgrogan2017
|1 review
Linda was GREAT! The staff were incredibly helpful. Linda was especially kind and resourceful. So nice to have breakfast every morning and dinner offered three nights a week. The pool was too cold for us. Rooms had blackout curtains so I slept like a baby. They had fresh baked cookies one day but then not again during our stay. That was sad.
196carries
|1 review
would definetly go again we did our first online booking it went smoothly we got there and was treat like queens great service friendly staff free breakfast free cookies and free hot cocoa and coffee every day theater room pool and gym has full size nottles of lotion shampoo conditioner kitchens with pots and pans

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