Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Horrible service This restaurant has terrible customer service, especially the restaurant in the afternoon shift. We went to eat and the waiter did not serve us. We spoke to him twice and he never came to our table. We had to order Uber Eat. We reported to the manager and told him that he was like that, that he only served the people he wanted, that he already had many reports and that nothing was happening. The waiter is an elderly man from Peru.

The front lobby the parking the rooms were dirty outdated.has management checked the entrance and front lobby lately.We stayed aau Olympics on July 25 and the state of this hotel the restaurant prices and quality leaves a lot to be desired.will not recommend

Disappointing Stay Despite Helpful Staff — Needs Serious Maintenance and Housekeeping Improvements Date of stay: July 3–7, 2025 Trip type: Family trip Room type: King Standard Worklife We chose the Crowne Plaza Houston Med Ctr–Galleria Area for a family trip to visit friends and relatives, hoping for a reliable experience from a major brand. Unfortunately, while there were a few positives, our stay was ultimately frustrating and disappointing. Check-In & Service: The best part of our stay was the service from Kirstin Williams at the front desk. She was efficient, professional, and made it easy to extend our reservation. Her attentiveness stood out. Room & Amenities: The King room was spacious and came with a small cube fridge. Breakfast was included and served buffet-style. It was typical fare but hot and surprisingly good. On-site parking was easy and accessible. Cleanliness & Facilities: The bathroom was not clean upon arrival, and our room did not include a safe—something we expected from a hotel in this tier. One of the biggest frustrations was the elevator situation. With only four elevators servicing 18 floors, we waited over 15 minutes to get to the lobby from the 16th floor at check-out time. Plumbing & Water Issues: The worst part was on our final day, when brown water came out of all the taps in our room. Staff said they’d notify maintenance, but the response suggested this was a recurring problem. Also, during peak weekend occupancy, the toilet took more than 15 minutes to refill, and hot water took a long time to reach the shower. Value: While rates were reasonable, the quality and consistency fell well below expectations for a Crowne Plaza. The stay didn’t justify the price. Would I recommend this hotel? No. While the front desk service was commendable, the maintenance, cleanliness, and water quality issues made this a stay we would not repeat. There are better options nearby for similar rates.

CIGARETTE SMOKE coming in AC vent in room, no one cares. 1. CIGARETTES SMOKE COMING THROUGH A/C VENT IN ROOM. 2. ONE AND ONLY BORED FRONT DESK CLERK DOESNT CARE and NO MANAGER ON STAFF (for an 18 story hotel.) 3. SAYS “SOMEONE” WILL COME UP AND CHECK. No one ever does. 4. SAYS CAN CHANGE ROOM, but keeps delaying until we gave up. 5. NO SECURITY. ..OUTSIDE GLASS DOORS have sign “you must use your key card” but door lock is broken so always open. Someone needs to put the missing parking lot guard on a milk carton, cuz… he’s missing! 6. TOO MUCH TO LIST… SO ENTER THIS “HOTEL” at your own risk! We never will again!