Holiday Inn Express Hotel & Suites Idaho Falls by IHG

Good Enough, Hotel was clean enough and comfortable enough. The staff was friendly & helpful. Convenient location for me in Idaho Falls. Pretty much on par with most other Holiday Inn Express hotels I have stayed at. I would not have a problem with staying here again.

Had me waiting a half hour just for them to send me off with a fork because they couldn’t figure out there computers Honestly one of my worst stays ever since I’ve traveled for work I would highly never recommend this hotel to anyone that is actually trying to be taken serious. The staff is nonchalant and would much rather send you on there way than take care of you.

Poor service and low quality They advertise on their website that breakfast starts at 6:00 and charge you $20 in advance for breakfast. Then the restaurant doesn’t actually open until 6:30 and despite that we have to leave before then the answer is “nothing we can do”. EV charging say $1.50 per hour then they charge $2.00 per hour. So so on cleaning rooms. Women out towels and staff outside smoking right next to the “this is a smoke free hotel”. Avoid this place.

Great customer service The hotel was undergoing major renovations. All of the staff were friendly and helpful and that made my stay a very good experience nevertheless. I have been staying here since 2015 for business meetings. My newly-renovated suite was very well furnished and clean. I am looking forward to my next stay when all the common area renovations (meeting room, breakfast room, business center, etc.) are completed.

Fantastic hotel, on the way to Yellowstone What a gem this was. Booked on a discount site and let hotel choose the room since just 2 in our party. Lucked out and got a 2 Queen suite. It wasn’t too busy for a Friday night, at least so we thought when we checked in, looked like about 50+ cars in the parking lot when we left, though. Beautiful room, with Queen sized sofa bed as well, nice kitchenette, decent sized bathroom, make up vanity. We couldn’t ask for anything more- it was all there and then some. I ventured down to the gym, decent sized with a very nice Matrix rowing machine, a stationary bicycle, 3 treadmills, and 2 or 3 ellipticals as well as free weights and a bow flex type machine. No place to put my jacket, so maybe a few coat hooks on the wall would be helpful, maybe it’s a Covid thing? I also used the pool and hot tub. Huge pool-way larger than most hotel pools. Says 5 foot deep, but I am 5’5” and could just barely touch bottom. Very clean water, but it is time to clean the grout and the ceiling vents. Hot tub is outside next to the pool in a fenced area with a very nice patio and gas fireplace. Unfortunately, it was a cool 50 to 60 degrees out and I accidentally turned on the fireplace trying to turn on the hot tub, so maybe label these controls? The fireplace was blowing so much I could smell the fuel, so got out of hot tub and turned it off. The hot tub was nice and hot but did have a few bugs and some sand in it, so I suspect that they will need to enclose this area with some type of solarium or something similar, especially since Idaho falls will have snow in winter. A phenomenal stay overnight and I cannot complain. Great burgers at Burger theory as well. Thank you!