Indian Wells Resort Hotel

Indian Wells, California United States of America

Indian Wells Resort Hotel
3.3
Availability
438mickp
2 days ago
Good and not so good Rooms were good price was good but parking is a rip at 25 a day, and beware while listening to entertainment because they charged us 2 1/2 times regular cost for well drinks. Also my wife was having a person issue and they next day when my wife wasn't there one of the staff said my wife would get mad if i dropped the food because she was special. We have stayed there before 3 times and it always been a great stay but it was a miss this time around. Check out and check in was good. The air was loud and made the room humid and the bed really was so soft we sank to the middle of it.

Amenities

Pool - Outdoor
Spa
Center- Fitness
Golf Course
Restaurant

Property Location
When you stay at Indian Wells Resort Hotel in Indian Wells, you'll be next to a golf course, within a 5-minute drive of Indian Wells Golf Resort and San Jacinto Mountains. This golf resort is 1.7 mi (2.7 km) from Indian Wells Tennis Garden and 4.2 mi (6.8 km) from Living Desert Zoo and Gardens.

Rooms
Make yourself at home in one of the 155 guestrooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Rooms have private patios. Satellite television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Amenities
Enjoy a range of recreational amenities, including outdoor tennis courts, an outdoor pool, and a hot tub. Additional features at this resort include concierge services, gift shops/newsstands, and a banquet hall.

Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The resort also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Indian Wells? This resort has 22 square feet (2 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
438mickp
|1 review
Good and not so good Rooms were good price was good but parking is a rip at 25 a day, and beware while listening to entertainment because they charged us 2 1/2 times regular cost for well drinks. Also my wife was having a person issue and they next day when my wife wasn't there one of the staff said my wife would get mad if i dropped the food because she was special. We have stayed there before 3 times and it always been a great stay but it was a miss this time around. Check out and check in was good. The air was loud and made the room humid and the bed really was so soft we sank to the middle of it.
sanjidai2024
|1 review
SCAM ALERT – DO NOT BOOK THIS HOTEL ⚠️ This was by far the worst hotel experience I’ve ever had. Please do not believe the pictures they use in their advertisements they are completely misleading. What you get in reality is nothing close to what’s shown online. The service was terrible. The old man at the front desk was incredibly lazy and unhelpful. Every time we needed something utensils, pool towels, anything, he was nowhere to be found. There was always a “Will be back in 5 mins” sign at the front desk, but we were waiting for over 15 minutes, calling out, and no one showed up. When he finally came out, he rudely told us to read the sign even after we explained we’d been waiting a long time.The room was third class. The bed was broken and extremely uncomfortable. Worst of all, they don’t even provide proper blankets. The beds were covered with some strange sheet-layer combo that did not feel clean or comfortable. Overall, this place is a huge scam. Poor service, horrible rooms, and false advertising. I highly recommend staying anywhere else.
emilybY7668UJ
|1 review
Bug infestation I genuinely wanted to give this resort the benefit of the doubt and initially attempted to address the issues internally. Unfortunately, I was unable to reach anyone for assistance. After spending the weekend at the property, I found that many of the negative reviews were, in fact, accurate. One particularly troubling experience occurred when we returned to our room late at night after a long day, only to find roaches in the bathtub. We immediately went to the front desk to report the issue, but the woman working there seemed neither surprised nor apologetic. We were simply told we would need to switch rooms, which meant packing up all of our belongings late at night and relocating. The overall cleanliness of the resort did not meet expectations, especially considering the price we paid. Additionally, the staff appeared indifferent to the problems guests were facing, which was disappointing. Based on our experience, I would not recommend this resort. I suggest looking elsewhere for more responsive places during your future vacations.
HotelSnob0410
|1 review
Motel You get what you pay for. “Resort Hotel” is misleading and feels more like a “Motel”. The door would not lock unless you applied your body weight to the door. Beds were uncomfortable and the musky smell of the room could not be remedied with any amount of room spray.
johnnyyeahyeah
|1 review
It doesn’t get much worse The worst experience I’ve ever had at a hotel. Walked in and the guy at the counter was eating. Wouldn’t even look at me. I gave him my name. “That’s $100 for an early check in.” “Uhh, what? I’ll just wait. Can I get a quiet room when I do check in?” “It’s Coachella , there are no quiet rooms.” I walk out. He then heads out to the parking lot for a smoke. Awesome. Call to cancel and a guy names David, probably the same guy, was even more rude. What a dump.

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