Quality Inn & Suites Los Angeles Airport - LAX

Don’t ever stay here Absolutely terrible. Writing this whilst still at hotel. For non smoking rooms, they still smelled like smoke. People running around corridors at 2am yelling, screaming, banging on doors and opening and closing them. Woke up our whole family as we thought someone was trying to get into our room. Whole property is accessible to anyone on the street. No gates/ access points to stop passerbuyers from walking up to rooms. Can get into lift and access all floors. Thought we were safe being away from main road, but actually would have preferred to be in the building rooms and not exterior. Only bonus was checkin lady who served us was nice. Would never stay or recommend here again and glad we’re leaving.

Wonderful Staff, but we had health & safety concerns Overall summary: Pros: The hotel location was perfect. The room and bed were comfortable. The breakfast was good. Hotel staff were professional and helpful. Cons: Hallways wreaked of marijuana. Elevators were both out of service during our stay, including an entrapment. The room had an unpleasant smell that persisted through our stay, not sure if it was mold/mildew or urine. Lighting in room was inadequate. Pet peeves: Charge for parking ($10/night). Pool not heated. In the future when we go to this area, due to the health & safety concerns noted in this review, we will not be staying here again. Detailed review: Hotel location/ease of access: The hotel is conveniently located very near SoFi Stadium and LAX airport. Hotel parking: At the time of our stay, there was a $10/night charge for parking at the hotel. Hotel Amenities: Pool: We stayed mid-May 2024 and the outside pool did not feel heated to me. There is no spa. Breakfast: The breakfast was good. The eggs in particular were of note to us as being good, as they were not the "normal scrambled hotel egg mix." The staff member in charge of the breakfast service ensured that all the food was refreshed in a timely manner. Elevators (concerns): This hotel has 2 elevators a main elevator by the reception area and a 2nd elevator in the other building. Upon our arrival, we noted the 2nd elevator was out of service. Halfway through our stay, when we arrived at the hotel around midnight, the main elevator was also out of service. We were surprised by this (we were on the 4th floor), and out of curiousity pressed the button. The doors opened so we mentioned it to the front desk person on duty. He said he would test it for us, as he thought maybe it had been fixed, and he got in the carriage and then became entrapped in the elevator on the 2nd floor. It seemed that he was the only front desk employee on staff overnight and the emergency call button in the elevator rang to the front desk. We called the fire department to get him out, and upon their arrival, we took the stairs to our room on the fourth level. The next day the main elevator by the reception desk was fixed, The 2nd elevator was never fixed during our stay. Non-smoking hotel (concerns): This hotel claims to be a 100% non-smoking hotel. Our experience did not demonstrate that to be true. The smell of marijuana was extremely strong in the hallways, and I'm pretty sure if you looked at it from space, you would see a marijuana cloud hovering over it. It was extremely unpleasant to us. Room space/comfort level: Our room was spacious and had 3 Queen sized beds. The beds were clean, fresh, well-made and very comfortable and I slept very well. Room Location/Noise level: We were assigned room 433, which was on the 4th level. The elevator was on one side of our door and the ice machine was on the other side of the door. During our stay, the elevator was out of order and the ice machine was barely used. We did not hear anyone in the room next door to us. Room issues (concerns): Odor in room: There was a very strong odor in our room that never abated. We were unable to ascertain what the odor was or where the odor was coming from, we speculated that it was possibly the carpet (urine?) or the A/C unit (mold/mildew?). We alerted the front desk immediately after we checked in, and they offered to move us to another room (the 2nd floor room of this type was available), however, we declined, because the 3rd floor room was occupied and we did not want overhead noise. Carpet: The carpet in the room had several large stains. Lighting in room: The lighting in the room was inadequate. There were no bedside lamps, just an LED strip between two of the beds - there were two toggle switches, but the same lights came on for both switches. For the third bed, there was no lighting at all. There was an overhead light in the middle of the room. No lights at all on the far side of the room. Hotel staff: The staff at this hotel were extremely professional, helpful and took great pride in their work. I was very impressed with their thoughtfulness. For example, I always request an extra comforter as I get very cold when I sleep. At this hotel, I was provided an extra comforter upon request, and the staff member who brought it had put it in the dryer to warm it up for me. I am so impressed with the hotel staff. Their hospitality skills would enable them to easily work at a 5 star resort, and in my opinion, were the primary redemption of this hotel.

Horrible beds rock hard Quick stop over. Hotel had last minute availability. Location was OK. Parking lot small but was able to park pickup truck and trailer. Water pressure was great!! Beed was horrible! Hard as a rock. Thin walls. Could hear other guests in the hallway at 3am.

"quality night" Only stayed one night. Room was fine, breakfast was good. Was able to walk to some restaurants and bus stop. Good place to stay near airport. We didn't use the shuttle so i can't say how that was. I saw a lot of mixed reviews, but we had a good stay.

Worst airport hotel experience Ever Worst overnight airport hotel experience Ever ! Starting with waiting an hour for the shuttle to the front desk who couldn’t give a shirt. Then telling me my return shuttle has been cancelled. No food as advertised. Very poor language and communication skills. Run down motel dump Way overpriced. Avoid Caution AVOID