Holiday Inn Express and Suites Jacksonville East by IHG

stay away the staff is really crazy . . . There's an tall old guy wearing a "USN" cap who yells his head off if you take too many bagels at the breakfast buffet . . . "you people are killing me with the bagels! I have a hundred people to feed!!" Then's there's the deskclerk with the shaved head who works nights who's likes to play mind games . . . "you appear to be in search for an ice machine" and then just stares at you . . . (he doesn't actually tell you where the ice machine is) Plus, all the bathroom towel racks are two feet off the ground . . . perfect for midgets . . . stay away!

Very nice stay Rooms were Nice and clean. Staff was very nice. Good breakfast! Not a lot of sit down restaurants around, and the few they had were crowded and long waiting lists. Quite a few fast food restaurants to pick from. The area was okay, but the hotel was a little difficult to find at night.

Horrible Experience - Lost our Reservation We have been Holiday Inn members for approximately 10 years. As such, we have to book our reservation through their rewards club program. We booked March 7-March 14, 2024. However, when we arrived the evening of March 7, they did NOT have our reservation despite our having a confirmation number!!! I was here because I am having surgery on March 12,at Mayo Clinic and needed to do pre-op tests on March 8. The front desk manager said they were booked solid and that there was nothing she could do!! She wouldn’t even call other Holiday Inns in the area!!! She told us to call their Rewards Department the next day!!! I had to sit there on my scooter (I’m disabled due to my knee) and call hotels in the area until I finally found one in the area that could accommodate us!!! This Holiday Inn could care less. They did absolutely NOTHING to help us. The manager lied and told us our reservation was for April and that we messed up. However, when we called Holiday Inn Guest Relations the next day, they confirmed out appointment dates of March 7-14, 2024!!! This hotel Holiday Inn East Jacksonville had messed up our reservation!! Do not go here, do not make your reservations here, do not trust these people to have your reservation in place as they will only give you a hard time and not help you when they mess up. And then lie that we had our dates wrong!! There are plenty of other hotels in the area, but we cannot recommend this one.

Shameful deception. We booked this hotel months ago as a place to stay the night before a cruise. Several hotels in the area offer park and cruise packages - this was not listed as one. However when I was calling to hotels to make enquiries as to the availability of park and cruise packages I was told by the front desk staff at this hotel that while they do not offer the package, they will allow you to park your car at the property for the duration of the cruise, but they do not provide a shuttle - you have to arrange your own transportation to and from the port. I told them this was fine, I would just get an uber and leave my car at the hotel. After driving 11 hours with small children we arrived at the hotel and while checking in I asked about a parking pass. The gentleman at the front desk asked why I would need one and I told him about the parking, to which he responded that they do not allow parking there beyond nights booked, and we would have to find alternative arrangements. When I relayed the story to him about the information given to me when I booked the room, his response was that they have never had such an agreement and that the best I could do would be to ask the manager the next morning (when it would be too late to make other arrangements). After this I called IHG and after some hassle was able to cancel that booking and arrange a stay at a different hotel with a guarantee of parking. Putting people in this situation by apparently lying to them in order to gain their business is absolutely shameful. My advice would be to avoid this place at all costs.

Great hotel! Very convenient to Port of Jacksonville. The breakfast bar was well stocked and offered wonderful options. If you are looking for a place to stay before leaving on a cruise this is an excellent place.