Hotel Indigo Jacksonville-Deerwood Park by IHG

Uneasy The room was in fair condition, reasonably clean and quiet. The credit card system didn't work on arrival resulting in a delay. The ice machine wasn't working. The concern I had was the sort of secluded and very poorly lit parking. I felt quite uneasy about having to walk there in the dark and leaving my car overnight. It felt decidedly scruffy, not well marked, trash on the ground and the bin by the side of the hotel overflowing. I might return but probably not depending on other availability.

Really good hotel This hotel is my favorites when I’m in Jacksonville on business. It’s clean, the staff is friendly, and is well kept. It is also walking distance to several restaurants. The rooms are very clean, spacious, and the showers are huge. I like the room layout as there is an entry and you don’t see into the room when the door is open. There isn’t a true closet, just a little nook with a curtain.The beds are very comfortable and the hotel is quiet. Beware that the numbering for the rooms is a little odd and you may have to venture a little further down the hall than you think to find your room. The hotel has a comfortable lounge area and bar as well. Parking is on the side and rear of the building and not as bright as I’d like it at night, but it doesn’t feel unsafe.

I felt insulted! Actually the hotel is very nice. My husband and I stay here whenever we come to Jacksonville. Honestly, I was truly insulted at check-in when the Asian lady at the front desk insisted I show her my "Government" card for which gave us the discount. I don't remember reserving using a government rate. I always us AAA or any of the others that give just about the same discount. Nevertheless, she asked for proof and of course, I didn't have the card. She was rather demeaning and insisted that I present the card. Fortunately, all three of my adult children worked for the government and one showed her card. Of course, I told her I didn't make my reservation saying I worked for the government, but I had the other cards........I just didn't like her condescending attitude. She, being the first encounter at the hotel, started me off with a bad attitude. This has never happened to us at the Indigo and we've never been asked to show any of our cards we used for a discount. Being and African-American, I took offense to this. I would never ask for a discount pretending to be a member of a discount group. My two sons, my daughter, my husband and I are all professionals. I would never make a reservation under false pretense. Maybe some people do this a lot and they have to start asking now, but I have never had to present a card before. I just didn't care for her "stank" attitude. At one point, she waited for me to produce a card and acted like she was going to "cancel" our reservation or something. Yes, it was embarrassing. Please post a sign at the front desk that says, "You will need your card if you are reserved with a discount rate". Then I won't feel picked out! As far the hotel, it's a great place. We had a suite and another room. Clean, comfy and a shower that was large enough to dance around it. Please be reminded that the person at the front desk is usually your first encounter and sets the tone for the rest of the stay. My stay did not start off with the right tone, but it ended well.

Used to be top notch, not anymore. The hotel used to be very nice. It is showing some aging now and despite the claims of renovation you'd be hard pressed to recognize any. The rooms are getting run down. The bathroom tile is dingy. Grout is dirty on floor and in shower. The carpet this outlines the hard flooring looks like it is well worn. Even the sheets and covers look worn out. To add to that even the corner chair was filthy in the room I had on this recent trip. It had dirty spot all over it. I almost was afraid to sleep in the bed and actually slept with clothes on because the bed looked over used and dingy. This hotel used to be my goto place. It sits on a nice lake if you are willing o pay for that view, and despite claims of renovation I think it more wishful thinking. The place needs an overhaul. Sorry but that is an honest review. It also seems understaffed and the help is strong to do many things at once which doesn't work. One person to check ion guests while running around the hotel taking career of other things just isn't very good. Will look for other places in the future. I might mention that last stay there was a rainstorm and the electric was out all night until everyone checked out and moved elsewhere. No the air and lighting and elevators are not backed up by a generator. Wishful thinking!

Really Nice Hotel This hotel’s location is excellent. Restaurants are close by. There’s a lovely walking path used by hotel guests and apartment dwellers. It’s peaceful and quiet. The room was comfortable and nice. Mr. Javier Gill, the General Manager, was extremely helpful and professional. Would not hesitate to stay here again.