Super 8 by Wyndham Janesville

Staff w Integrity and Excellent Customer Service. Sunny has excellent customer service skills. So genuinely kind & helpful. I had a transaction issue where I was accidentally charged multiple times. Sunny was very patient, genuinelu kind & so helpful. When I 1st checked in, my 1st room had dirty sheets. I asked gir another room & different clerk seemed to be bothered by it. Maybe he was having an off day. I was thankful to get a new clean room. Overall Sunny was a True blessing to work with.

Super8in Janesville Wisconsin (AWyndam Supported Facility) A little dicey on determining the correct entry to take to access parking lot and front lobby and check in desk is not covered with a weatherproof roofing enclosure to offload your luggage. Lobby fully handicap accessible with long ramp but door has to be opened by personal working the front desk. Once inside and parked it is a solid three star lodging facility with restaurants and cocktail lounges, and grocery stores available in immediate vicinity. Handicap rooms in this pet friendly hotel are warm and inviting and the continental breakfast includes Waffles and standard continental fair items.

Like pulling teeth to get a partial refund for a reservation I didn’t make It’s old and musty, first floor is actually below the parking lot or “garden level” which I don’t think is safe. But the real problem is the management. I stayed for a long weekend and they double charged me for no showing on a second reservation. While I was staying with me. The manager wouldn’t speak directly with me at all, it took me calling 20 times a day for 5 days straight before I could even get someone to answer to resolve the issue. And they still charged me $35 in cancellation Fees for a reservation I didn’t make. I was already staying with them, and not one employee or manager thought to check if there was some kind of mistake. I called Wyndham corporate and they only had proof of my original reservations, so how did this second one get made? I didn’t make it but they still charged me and i had to really fight to get even a Portion of my money back. They refuse a total refund because I no showed. I was already there, I didn’t make a duplicate reservation, how could i have possibly cancelled a reservation I didn’t Know existed? Terrible service and a shady manger. They also own the quality inn in Janesville, so I wouldn’t stay there either. I’d sooner sleep in my car, cheaper, cleaner, and safer.

Clean and nice amenities in room We stayed at 3 Super 8’s across the country on a long road trip and this one was my favorite. New clean carpet and things in the room like coffee, soaps, cups, etc. We brought our dog and had no issues with that either. Busy area - lots of restaurants close by.

Odd location but a good hotel. The lobby was on the side and hard to find. However, beyond that, the hotel was good. Rooms were small, but clean and updated. Breakfast was a typical hotel breakfast. It was a good hotel for the price.