Hilton Garden Inn Des Moines/Urbandale

Johnston, Iowa United States of America

Hilton Garden Inn Des Moines/Urbandale
4.5
Availability
Sarah S
1 year ago
Clean, quiet, & comfy Beautiful facility, super clean, super quiet. The pool isn’t huge but it’s clean. The beds were comfortable and my whole family slept well. Dog friendly. The lobby is beautiful and the rooms are updated, clean and inviting. Would definitely stay here again.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Sauna
Restaurant

Property LocationWith a stay at Hilton Garden Inn Des Moines/Urbandale in Johnston, you'll be within a 15-minute drive of Jordan Creek Town Center and Casey's Center. This hotel is 13.7 mi (22.1 km) from Adventureland and 13.9 mi (22.4 km) from Iowa State Fairgrounds.

RoomsMake yourself at home in one of the 148 guestrooms featuring refrigerators and microwaves. 36-inch LCD televisions are provided, with satellite programming available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

AmenitiesEnjoy a range of recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.

DiningEnjoy a meal at Great American Grill or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other AmenitiesFeatured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Sarah S
Clean, quiet, & comfy Beautiful facility, super clean, super quiet. The pool isn’t huge but it’s clean. The beds were comfortable and my whole family slept well. Dog friendly. The lobby is beautiful and the rooms are updated, clean and inviting. Would definitely stay here again.
Debra J
Lots to chose from, this isn't oneGo elsewhere The hotel has jumped it treasured stay we have always had with this hotel. The hallways were filthy, freezing cold, and the elevator made you feel like an ice cub in a a freezer! There was so much dirt on the carpet it tracked into the rooms. The maids didn't speak English so you couldn't ask for an extra towel or anything like that and the beds were slapped up made my 5 yr old couldn't have made them better. We are Hilton diamond members, but no longer. If this is how they handle their customers, we are done. Apparently so is everyone else. It was practically empty and it has been always full when we have stayed at this hotel. We used our points and it still cost us money they bogusly charged. Never has that happened. We were very sad it has let go of customer service 100% No one cares there. The last stay one year ago, I had my new weathers stolen out of our suitcase and they did nothing about it. There are better choices nearby and I suggest you consider those.
quartetjimmy
Great place fantastic front desk staff! This is our 3rd stay at this hotel. It is clean, could use a little updating in the rooms but still nice and comfortable. Let me tell you Jami at the front desk is amazing. She is friendly, helpful always has a smile and is extremely pleasant to talk with. When we checked in for the week I remembered her from the last stay here. As long in she is working the front desk this will always be our go to place when we visit the Des Moines area. I am a Hilton diamond member and I see both good and bad desk staff. Jami is the best I have ever ran across in my travels. We will be back!
dierraz411
the stay from hell lol jk but they need to work on........... the room was pretty dusty and the front desk person was not very friendly so it messed up my experience and my family's experience as well. So not sure if I would rent a room again or if I would even consider telling family to rent
dambanker
Back Again Stayed here a few years ago (2019) and came back. The location was good for us and it is a typical Hilton Garden, clean, quiet and comfortable. The staff were all friendly and we enjoyed our stay here. Nothing out of the ordinary to say about our stay, which makes this rating average for me. Probably would stay here again sometime too.

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