SureStay Plus by Best Western Jonestown Lebanon Valley

Nasty staff Are home burnt down and our insurance company put in put us in this hotel which was nothing but a nightmare they never cleaned our room we had rented two rooms from April to July one room was cleaned only one time the other room was never touched they had bird s*** all over the place on the second and third floor they had their kitchen is never clean flies in there in the cereal containers the floor is that sticky that your slides will literally stick to the floor they never vacuum the hallways they're lucky if they mop the front of the place once a week the staff is very rude nasty Monica would rather stand there and call you a liar a b**** and scream at you renita would like to cause drama with my family and this was reported to the owner the owner did absolutely nothing about it the owner doesn't even come in and check on the place the owner don't see what the staff is doing for some reason I don't know why he's not watching his cameras but anyhow but there's been multiple times where Monica got nasty to my family renita also got into my daughter's face called her a w**** and just got plain out nasty for no reason also my family member had a windshield break and we had asked the front desk and he could contact the owner to look at the cameras at a Pacific day and time when we know when the windshield was broken we got told that they were not going to contact the owner for something stupid so this hotel owes us a new windshield because they would not take proper protocol I would advise everybody to stay out of that hotel because there is no general manager it is young kids running this place that are nothing but nasty to their guest

Have options of restaurants that your guests can choose from. Have the staff know about Ft Indiantown and be knowable.nd I had requested an iron and iron board to press our uniforms never got an answer. The floor lamp was not working along with the phone in the room. It was not a pleasant experience. And because of this experience we checked out early. I will not be back or recommend SureStay.

Inside : Dirty ! Outside: Not welcoming nor attractive. Very unkept. The room was filthy. It had an unpleasant odor. Towels were not replaced. Trash was not emptied. The dining room floor was so sticky it almost pulled my shoes off. Staff was never present at the desk.

Lighten up, this is an honest review and the place is a bang for its buck (D.L.F.) you ain't from PA??? Well make sure you stop here for the full experience! free entertainment all night if you sit at the smoking section and watch the neighbors _ Really though the staff was cool, except one of them which I "assume" is the overhead boss of this organization for reasons I'll leave off this Google review l...he's a shady character __but he's lucked into some great employees so I would stay here again.

Good price for a clean room- no complaints We were just staying overnight as a stopover on our way to Lancaster, PA. The price of this hotel was significantly less than the other two off of the same exit. The lobby and room were both clean and everything was in good working order. The hotel is a little older- but it was more than fine for one night.