Holiday Inn Express Hotel & Stes Kansas City Sports Complex by IHG

Kansas City, Missouri United States of America

Holiday Inn Express Hotel & Stes Kansas City Sports Complex by IHG
3.5
Availability
Kevin H
1 year ago
Subpar and Disappointing Holiday Inn Express Stay Stayed here for the first time for a three-day weekend getaway. Longtime Holiday Inn Express IHG Gold member. Property was dated, not well maintained, and in a seemingly sketchy area (that factor obviously being beyond Management control). Lawn needed mowing and was overgrown with unsightly weeds. Some carpeting was dirty, walls around elevator entrance needed cleaning and a fresh coat of paint. Could only enter through the main entrance, not through the side doors on property. Room key access was disabled on three occasions (maybe demagnetized, but it's rare this occurs from personal experience). Assume this was due to security? Guest bathroom door did not fully close. Toilet seat was crooked. No bottles of shampoo, conditioner or body lotion, which I thought was standard across the HIE brand. Bath towel was very small. Smell of marijuana in hallway (recreationally legal in Missouri, but still a smokefree property). Breakfast service was substandard, as the coffee canister was empty, out of eggs, tiny juice cups, and kitchen cooking odors wafted into the dining room. On a positive note, staff were pleasant and accommodating, particularly the guest service manager, who was wonderfully personable. Room was clean, AC worked well, bedding was comfortable, and pool was clean and relaxing. Have stayed at many HIE hotels for business and leisure over the past 20 years, and this property ranks near or at the bottom. Pay a bit more and upgrade to an up-to-brand standard hotel if searching for a stay in the area.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property LocationWith a stay at Holiday Inn Express Hotel & Stes Kansas City Sports Complex by IHG in Kansas City (South Kansas City), you'll be a 4-minute drive from Crane Brewing and 7 minutes from Kauffman Stadium. This hotel is 3.5 mi (5.6 km) from Kansas City Zoo and 4.3 mi (6.9 km) from GEHA Field at Arrowhead Stadium.

RoomsMake yourself at home in one of the 81 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

AmenitiesTake advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and a television in a common area.

DiningA complimentary buffet breakfast is served daily from 6 AM to 9:30 AM.

Business, Other AmenitiesFeatured amenities include a business center, express check-in, and dry cleaning/laundry services. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
JBWatson77
Pick a Different Spot I was very disappointed by this hotel in almost every way. It was probably very nice at one time, but not so much now. Almost all of the room doors show marks and patching. The hallways had trash in them. The shower in our room had a significant amount of hair left visible in the shower (see pic) and more that came out of the drain when the water was turned on. We ran out of toilet paper in the room and were only there for one night. The toilet seat had a broken screw or something and shifted around. The AC did not adequately cool the room. We had to request bedding for the sofa bed and additional towels. There was still an hour of the breakfast serving when we went down and much of the food was gone or almost gone.
Kevin H
Subpar and Disappointing Holiday Inn Express Stay Stayed here for the first time for a three-day weekend getaway. Longtime Holiday Inn Express IHG Gold member. Property was dated, not well maintained, and in a seemingly sketchy area (that factor obviously being beyond Management control). Lawn needed mowing and was overgrown with unsightly weeds. Some carpeting was dirty, walls around elevator entrance needed cleaning and a fresh coat of paint. Could only enter through the main entrance, not through the side doors on property. Room key access was disabled on three occasions (maybe demagnetized, but it's rare this occurs from personal experience). Assume this was due to security? Guest bathroom door did not fully close. Toilet seat was crooked. No bottles of shampoo, conditioner or body lotion, which I thought was standard across the HIE brand. Bath towel was very small. Smell of marijuana in hallway (recreationally legal in Missouri, but still a smokefree property). Breakfast service was substandard, as the coffee canister was empty, out of eggs, tiny juice cups, and kitchen cooking odors wafted into the dining room. On a positive note, staff were pleasant and accommodating, particularly the guest service manager, who was wonderfully personable. Room was clean, AC worked well, bedding was comfortable, and pool was clean and relaxing. Have stayed at many HIE hotels for business and leisure over the past 20 years, and this property ranks near or at the bottom. Pay a bit more and upgrade to an up-to-brand standard hotel if searching for a stay in the area.
625amyp
Close to stadiums but not really worth it. The employees were very friendly however I would not recommend. The hotel itself was very dated and not kept up. The carpets were dirty, there were gnats at the dining area for breakfast and dog poop in the parking lot. The toilet seat was too little for the toilet and the bathroom door did not close. The BIGGEST downfall is that it is right on the highway and one has to enter and exit at maximum speed. The hotel was okay but would most likely not be a repeat customer.
donaldrF5715ZP
Holiday Inn Express Near Kauffman Stadium and Arrowhead We've stayed at this Holiday Inn Express twice - both times for one night because of its convenience to Kauffman Stadium. We'd have no other reason to stay here. The hotel is typical Holiday Inn Express so you know what you'll get. The usual breakfast is included. The hotel attracts sport clubs in town for competitive games, and a softball team was there the night we were. Because rooms were scarce when I reserved, the price seemed much higher than I've paid at other Holiday Inn Expresses. This particular hotel is showing some wear and tear and probably hasn't been renovated in a while. There are scuff marks on the walls and the room furnishings are okay. After the ball game, we intended to move downtown for an additional two nights in Kansas City.
departingcontestant
not again this is a very tired run-down hotel. We stopped here last year for a Royals game and let the condition go because it was close to the ballpark. Not this time. Both times the staff has been exceptional, but the hotel is run-down and feels dirty. They do not have the pumps in the bathrooms and are not free with the accessory soaps and shampoos. The breakfast was sparse, and they do not have the Holiday Inn sweet rolls. Barely any bread selection, no fruit, no hard-boiled eggs, a pitcher of 2% milk but again, the staff was exceptional but we will drive farther next time

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