Holiday Inn Express & Suites Houston West - Katy by IHG

Katy, Texas United States of America

Holiday Inn Express & Suites Houston West - Katy by IHG
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3Voyagers
1 year ago
Average Hotel with Exceptional Staff. We stayed for business and to see friends. Were unimpressed by the building exterior but were pleasantly surprised by the friendly reception at the desk. The place is typically Holiday Inn and is frequented by Truckers with truck parking in the rear of the hotel. I would recommend that if you do not like to get up early that you request a room on the front of the hotel because the Truckers leave early and the trucks starting up are noisy. We slept well anyway so we didn’t mind. We were expecting an average free breakfast but it was great. The food was great and some items changed daily. The place was exceptionally clean and the staff were engaging and friendly. The housekeeping staff cleaned you room daily and were friendly and responded to requests. We were greeted every time we returned to the hotel and checkout was easy. This hotel is your run of the mill Holiday Inn with an exceptional management and staff. We will stay there the next time we are in Katy due to the exceptional customer service.

Amenities

Pool - Outdoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
Located in Katy, Holiday Inn Express & Suites Houston West - Katy by IHG is within a 15-minute drive of Katy Mills Mall and CityCentre. This hotel is 9.5 mi (15.3 km) from Westheimer Rd and 12.2 mi (19.6 km) from Memorial City Mall.

Rooms
Make yourself at home in one of the 97 guestrooms featuring refrigerators and microwaves. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Dining
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites Houston West - Katy by IHG. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Katy? This hotel has 1163 square feet (108 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
3Voyagers
|1 review
Average Hotel with Exceptional Staff. We stayed for business and to see friends. Were unimpressed by the building exterior but were pleasantly surprised by the friendly reception at the desk. The place is typically Holiday Inn and is frequented by Truckers with truck parking in the rear of the hotel. I would recommend that if you do not like to get up early that you request a room on the front of the hotel because the Truckers leave early and the trucks starting up are noisy. We slept well anyway so we didn’t mind. We were expecting an average free breakfast but it was great. The food was great and some items changed daily. The place was exceptionally clean and the staff were engaging and friendly. The housekeeping staff cleaned you room daily and were friendly and responded to requests. We were greeted every time we returned to the hotel and checkout was easy. This hotel is your run of the mill Holiday Inn with an exceptional management and staff. We will stay there the next time we are in Katy due to the exceptional customer service.
JohnnyB1036
|1 review
Worst IHG experience ever Worst IHG experience ever! Check-in was on Aug 4th & our checkout is planned on the 10th. It started with the very bad smell in the room (I will mention its number after we checkout). Then we had 2 cockroaches, alive, playing around. We informed the reception & they were so indifferent. The housekeeping promised to clean the room, however, we found the cockroach exactly where we left it. The telephone in the room was not working so we couldn't even leave the kids early in the morning to enjoy some coffee. Finally today, after 3 consecutive days, they fixed the phone. On our way back tonight, we had lot of bags in the car so I asked for the trolley. Their answer was: it is in use. I asked if they had another one or if they could check whether it was free now. They replied back: it is still in use, you can go up check it yourself! Can you imagine such a reply?! In fact, I went up myself, found it in the hallway & brought it down. This is the first time I regret being a Platinum member with IHG. I am seriously thinking to cancel my upcoming trips as I cannot tolerate another service like this. Robert at the reception & another tall employee were not helpful at all & very rude. This hotel should be avoided at any cost. Regards, Johnny
yzglobal
|1 review
The room has some very nice features We stayed at this hotel a couple of times in June and July, the overall experience was pretty good. I like the long bench in the room, you can put two small suitcases on it, it's very convenient. The small adjustable table is another nice feature, if you have two people using laptop or eating food they all can have a table to put the stuff on. The mattress was comfortable. The hotel staff were welcoming and accomodating. The breakfast could be a little bit better, the rooms on the east side of the building were noisy due to the car washing place next to the hotel. I would stay here again next time when I am in the area.
aishaa317
|1 review
Comfy and Clean Stay The hotel was clean and to my liking. The staff was Friendly and hotel location was accessible to every place I needed to go. For breakfast Mr Sylvester made sure that the buffet was stocked. He was very helpful. I would definitely stay here again
Saundra R
|1 review
Great Location - Brand New Motel This is a brand new Holiday Inn Express and it's the biggest one I have stayed at. All new and sparkling clean with a great staff, exactly like you might expect. I highly recommend this hotel. Location is great, lots of restaurants in the area including a few within walking distance.

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