Comfort Inn Kennewick Richland

RUDE GENERAL MANAGER Kiara has to be the rudest GM I've ever made contact with. I can only imagine the people who have to work under her feel. I will never be coming again. I recognize her from a different hotel, and She was rude there as well. She needs to learn how to treat people/guests. And fix her hair.

Great stop on our road trip We stayed here for one night on our way home from a road trip to Montana. It was a very clean, new hotel in a great spot near restaurants. The hotel is only 3 years old. The breakfast was good, the room was clean, the pool was nice (although small and every cold). There is also a small hot tub. The staff was friendly.

Charged fraudulently I made one reservation for two rooms at the Comfort Inn Kennewick on Quinalt, on April 8 2023, for the night of June 3, 2023. I was provided one confirmation number. In late May I ended up having to cancel one of the rooms and was told there would be no cancellation fee. I sent in a pre-authorization for the room I kept as my son was going to be staying and I wanted to pay for the room. It ended up that my son and his family were ill and weren't going to be able to travel so I cancelled In early June and was told that I would be refunded the fee but that it would take a few days. It's been 10 days and I hadn't seen the refund so I called and talked to the GM at the Hotel. She told me that their system showed I had 2 reservations and that I wasn't charged for one of the cancellations but was charged for the 2nd. I tried to explain that I only had one confirmation number for one reservation with two rooms. She continued to argue that their system showed I had 2 reservations and that I was being charged for one of the cancellations. She was not willing to reverse that room charge, though I was verbally told that there would be no charge at the time of cancellation and that I would be refunded for the prepayment I made for my son. I asked who I could talk to about getting a refund and she said she was the GM and the only other person I could talk to was the owner. I asked for the owners contact information and she told me that she didn't have to provide it to me and that I could find it myself. I am obviously very frustrated at her attitude and her stating that their system showed 2 separate reservations. I will now be researching to find who owns the hotel to contact them to see if I can get some satisfaction. This has definitely left a very bad feeling about Comfort Inn Kennewick, though I had a great experience with the Walla Walla location and various other locations when I travel for work. I guess I would say that I wouldn't choose to stay at the Kennewick Comfort Inn any time in the future.

Don't stay here This place is terrible. Isaiah checked us in, and he was so clueless. Not pleasant at all. We got to our room, and it had a weird smell. Upon further inspection of the room, I found mold all over in the bathroom. I went back to the desk and told Isaiah that we can't stay in that room because of mold he just looked at me like he had no clue what to do. There was another worker sitting off to the side and she said to give me another room. We got another room. Got all the way up there and the key didn't work. We had to go back to the desk and tell Isaiah that the key didn't work. He said he forgot to reset it. The room was ok. No mold. As I was walking down the hall to our room, I noticed that some of the room doors were open. There was nobody in them. I found that extremely odd. After settling in we went out for some dinner. As we were leaving, I asked if the pool was heated. Isaiah said it was not. I asked why but he didn't answer me. When we got back from dinner the kids wanted to swim even though the pool was not heated. The pool looked like it could use a good cleaning. The hot tub was broken so we couldn't use it. The kids enjoyed the pool. The toilet ran all night long. We woke up to someone screaming and yelling in the hallway. We went down to breakfast at 9am. There was next to nothing available to eat. There was a small amount of scrambled eggs that was watery, 2 sausage links, no biscuit's, gravy, a couple muffins, a couple pieces of bread, cereal, yogurt and a waffle maker. After looking at everything someone snatched up the last of the sausage. Someone asked if they were going to restock the breakfast and they said no. Luckily the kids were ok with cereal and yogurt. Next time I will spend a few more dollars and stay at a better place. The only positive thing I can say about this place is the beds were comfortable.

Great out of the way place From check in to check out I was impressed by the service, cleanliness and friendly staff. The property is very near shopping and restaurants but it's tucked away so traffic noise is almost non-existent. The pool and hot tub were warm and very nice and never saw a day with no towels available. Breakfast area was small but with so many options nearby I was okay with that. Overall I would highly recommend staying here and I know whenever we're back in the area we certainly will!