Heron House - Adult Only

Great stay I recently spent 4 nights at Heron House. This was the second visit and there will be a 3rd in the near future I hope. Check in was quick and friendly. Those working the front desk were very friendly and helpful. My room was clean and had plenty of room Despite no daily housekeeping I received fresh towels each day. The pool was just steps from my room and big enough to keep social distancing. Towels are available right at the pool as well. So than you Heron House for a great stay and hope to see you soon.

Comfortable and Safe Place! Great place to stay. Very friendly staff. Quiet and quaint environment. Located within walking distance to Duval street and many restaurants and bars! There is a lot of history to see in Key West. I would definitely stay here again!! Pool on-site. Continental breakfast daily.

A Wonderful Stay My husband and I just finished a wonderful week at the Heron House in Key West. The grounds are beautiful and the maintenance staff were constantly working on the foliage, and managing upkeep. The front desk staff were friendly and available but not obtrusive. The atmosphere is quiet, only adults and there are opportunities to engage with others at breakfast. Every room comes with an outdoor seating area and table. Our room was very clean and housekeeping did an excellent job providing fresh towels for our room and the beach. Each day they offer a basic continental breakfast, nothing fancy but fresh and the attendant keeps everything refreshed throughout. The pool area is well maintained and there are options for sunbathing, sitting in the shade, and ice cold drinking water is always available. There are also two cats who are very friendly and are often lounging by the pool. If you are looking for a quiet stay that is close to activities this is the place for you! We plan to stay here again in the future! Room 7 was fantastic & included a very large jacuzzi tub! Thank you Heron House for a perfect vacation! Only negative was the mosquitos. Bring or by bug spray!

Avoid at all costs! Horrible Experience!!! If I could give 0 starts I would. Upon arrival at 3 PM when we checked in our A/C was not working in our room. This specific day we were staying there was a heat advisory it was so hot so the room was miserably hot. We immediately went and notified the front desk of the issue and was told someone will be up shortly to fix it. A while goes by and no one had come up to take a look so we go back down to the front desk and it is closed up for the day. I have never seen a hotel only have staff until 5PM. There was an afterhours line that we called and left a message. I receive a call back from a man saying he is out fishing and can't help and I should call the emergency line. So, I called the emergency line as our hotel room was not sleepable with no A/C and in a heat advisory. I never received a call back from the "emergency" line after leaving several messages throughout the course of the night. The next day we checked out and cancelled the next night's stay. They proceeded to charge our card and say we were not within the cancellation window. We explained to them our room had no A/C and we got no sleep and do not wish to stay here again and refused to refund money. We were told also that having no a/c was not an emergency and I should never of called that number. We called multiple days to speak to a manager about this incident and every time we called we were told he is not in. So, after $300 for a night of not being able to sleep and in sweat and getting berated by the front desk man I would HIGHLY recommend avoiding this hotel. I work in the hospitality industry in Islamorada myself and can't ever imagine treating customers or people like we were treated.

Perfect KW stay. We have to give Louis a huge shout out! Great guy, super upbeat energy and contagious smile. He made our initial encounter just what we needed after traveling in. The grounds are super clean and well kept, the room was quaint, clean and other than needing a microwave and maybe a little bigger fridge, perfect. The pool was exactly what the doctor ordered and everyone in it was super friendly. Everyone we met at the front desk were great and helpful, the housecleaning crew were constant smiles and "good mornings" and the breakfast lady was just a pleasant person and happy to help. We really, honestly thought it was the perfect stay for a quiet stay in KW. SO happy we changed our hotel and stayed here! Thanks, Louis, the next Gatorade is on us!! We left some frozen waters and a raft at the pool and everyone seemed genuinely thankful. Just an all around great energy.