Dragonfly Hotel King's Lynn

Extremely Dirty The dirtiest hotel I have ever stayed in! The carpets and rooms were not cleaned during our 5 night stay and the blinds in the bedroom dining room had layers of dust on them.

Lovely clean hotel We went to kingslynn for overnight stay, booked on booking.com, we were contacted on the morning of our arrival to inform us that original hotel we had booked had cancelled our booking and to choose another hotel. We chose this one,was a bit sceptical but we couldn't have picked a better one! Young man on reception ( sorry didn't get his name) very helpful and pleasant. Our room was clean...in fact one of the cleanest bathrooms in a hotel I have ever stayed in, towels lovely and white. Didn't have breakfast but had a glass of wine in bar area on first evening. Would definitely reccomend!

Visit to Heritage live ,Sandringham estate Nice clean hotel with very friendly staff the breakfast is a buffet breakfast with plenty of choice would definitely recommend this hotel

Could do better. We stayed at the Dragonfly Hotel Kings Lynn at the end of August to attend family celebration nearby. Location was good, in terms of easy access to elsewhere. In an industrial estate, but grounds big enough to avoid noise. Room was immaculately clean and comfortable. Reception/ greeting was luke warm and generally, in my opinion staff need training on how to interact with guests (see below). Decor dark brown and very tired in places. Wifi didn't work in the room so we had to go to reception area to connect. Hence, not all TV channels worked in the room - only terrestial ones. Receptionist was offhand about this "Yeah, we've been having trouble with this. Sometimes it works and sometimes it doesn't." All aspects of catering need to be better. We had an evening meal there (Friday) which offered a very limited menu - curtailed even more by lack of availability. Tables were all sticky to the touch - I don't think they'd been wiped properly and there were many uncleared. The food was of the type that would seem to be prepared from freezer to microwave to (cold) plate. To be fair, my pizza was good. The dessert menu was limited to only one available option - sticky toffee pudding. When requesting other options the response from the lady behind the bar/bringer of food was a curt "Ain't got none." I opted to make myself a coffee from the machine. Weak brown liquid emerged twice. Barman said it must have run out (like the dessert menu.) My wife's sticky pudding (very small portion) arrived covered in thick luke warm custard, which she couldn't manage as it was so unappetising. Breakfast similar. Items running out and appalling "scrambled egg". We won't be going back.

Im being extra kind giving 3 stars! This hotel has a lot of potential. Lets start with the positives... Its a great location. Just a 10 min drive into Kings Lynn. We booked it for a concert at Sandringham- so location was perfect! We stayed 3 nights, and on arrival I was very pleasantly surprised by the spaciousness of our room. We stayed in the Vancouver Room. It was more like a suite. Comfy king size bed. A large family bathroom with double shower and a bath. We were on the ground floor. It was quiet and not overlooked. We had a nice view of the gardens. There was also an iron and ironing board, as well as a fan in our room. Breakfast was basic but okay. The negatives... Unfortunately on closer inspection, I soon realised that the cleanliness of this hotel was very poor. There was a stain on my daughters sheet, and crumbs next to the bed. There was dust on the skirting boards, as well as dust and crumbs on the back chairs of the restaurant. They seem to do a quick surface clean, but nothing more. I did mention to the girl on reception who was very nice and did deal with the issue, however the hotel doesn't seem to have any cleaners which I found to be strange. It seems the receptionist does other jobs too.If you want your room cleaning- you have to ask. Cleanliness and hygiene doesn't seem to be a priority here. This is where they let themselves down. On the second night my daughter noticed a toe nail stuck to the bed throw. I was almost sick! I threw the throw on the floor, then my daughter noticed more toe nail clippings under the bed. This made me really uncomfortable. On the final day we got ready and checked out early. I noticed the carpet in the hallway hadn't been hoovered the whole time. There was food all over the floor up to the door where you enter the rooms. That door frame and door was disgusting! A breeding ground for germs. I was glad to leave in the end, and unfortunately due to their very low standards in cleanliness, I wouldn't return. Its a shame because this hotel has the potential to be excellent but they clearly don't have the same values. Someone could get very ill if they don't give the place a deep clean. Its a cause for concern. My 3 stars is purely for the location, size of room and the amenities in the room. Its a great room, just needs a deep clean, as does the whole hotel.I hope they take note and do something about it. My husband payed a lot of money too stay here and it ended up a disappointment.I couldn't wait to leave in the end.