Hampton Inn Lakeland

Clean rooms, great location, but.... your staff member.... This is going to be detailed but some things need to be addressed at this location to the General Manager. My stay itself was great up until the day of my departure. Let me start with all of the good first. The rooms are very clean and the breakfast was great with plenty of variety. This Hampton Inn is in a great location as there is Applebee's next door and a 7/11 close by as well. This property is very well maintained and up to date. Also, Your breakfast attendant is very sweet and works very hard. She needs more credit for the job she does. Now, for the disappointing experience I encountered on my departure day. I am also going to note that I will be reaching out to Hilton Honors about this also and taking it as far as it needs to go because wrong is wrong at the end of the day. I came down for breakfast and was eating. Everything was good. Breakfast was nice and hot. The breakfast attendant was doing an awesome job keeping up with everything and was very nice with a great attitude for her job. I don't know what went wrong but your front desk agent left the front desk and went into the breakfast area and started yelling and screaming at your breakfast attendant. He was very nasty towards her and she wasn't doing anything wrong. I could hear your breakfast attendant tell him to be quiet because there were guests and he yelled again to her saying you don't tell me to shut up. That's when I stepped in and told your front desk agent not to speak to her like that and he yelled at me and told me to shut the hell up and get out of the breakfast area. I did not catch this guy's name but he's a black guy that works mornings and looks like he wears a wig or toupee. I hope this is not how this breakfast attendant is treated daily because this was absolutely disgusting. I want the General Manager to know because this front desk agent is not worthy of the Hilton brand and I stay at Hilton hotels year round!

Clean, Friendly Staff, Good Breakfast I stayed here at this location on March 9th for business and my stay was great. Martin was very friendly during my check-in process. The housekeepers seem to stay busy but smiling the entire time. Breakfast was good with plenty of breakfast choices. The omelets were nice and hot and the oatmeal was cooked just right, it wasn't watered down like other places that I have stayed at. The coffee was actually good also. Other Hampton properties that I have stayed at have cheap coffee. The breakfast attendant (I forgot her name) was very kind and stayed busy in the kitchen. Check-out was easy also, Derrick at the front desk was very generous and professional. He was checking guests out as well as helping out his fellow staff members with cleaning the front lobby. I forgot to mention that this location is very well-maintained and my room was nice and clean. I will be back in a few months and will be staying here at this location again. Great place to stay 10 out of 10

Nice mid range hotel Only Hampton Inn in Winter Haven. It's close to Legoland and many local restaurants. Centrally located in the center of Winter Haven. Nothing special, it's a Hampton Inn. always been clean and I've been staying here for about 20 years, even during the renovations.

Still wonderful, clean and quiet! As in the past, this hotel is still wonderful, clean, quiet, and has pleasant, helpful team members. We were looking for rest and quiet, and although a holiday weekend, we received just what we hoped for! Nice to see the same familiar faces from a few years ago - very welcoming! Thanks very much.

Great stay close to I-4 We were in town for a conference at Florida Southern College and hotel location was convenient, safe and easily accessible to downtown, restaurants and shopping. Rooms were nicely furnished and very clean. Front desk staff were very good and helpful.