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Imperial Swan Hotel & Suites

Lakeland, Florida United States of America

Imperial Swan Hotel & Suites
2.5

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Conil208
1 year ago
DISGUSTING The Imerial Swan hotel was used as a respite by myself & 4 others due to hurricane Idalia. We were totally disgusted by almost everything about this hotel. I cannot stress enuf the unclean conditions that we dealt with. Some of the rooms were worse than others. Mine was probably the least offensive. My friends rooms had no hot water, no lite bulbs, non working tv, moldy bathtub, leaking toilet, debris on floors, multiple bugs (dead). The check in process was atrocious. U r not allowed 2 check n one minute before 4pm. Consequently there is a long line since everyone is trying 2 do so at the same time with one check in person on one extremely slow computer. We waited n line for apprx 2-2.5 hrs. There is no pool that looks anything like the picture shown. This hotel is quite run down & unkempt & should not be used by anyone. They should pay people 2 stay there. I could go on & on but u get the point.

Property Location
In the heart of Lakeland, Imperial Swan Hotel & Suites is within a 5-minute drive of Family Fun Center and Lakeside Village. This hotel is 2.6 mi (4.2 km) from Veterans Park and 4.1 mi (6.6 km) from Polk Museum of Art.

Rooms
Make yourself at home in one of the 168 guestrooms featuring refrigerators and microwaves. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.

Amenities
Make use of convenient amenities such as wedding services, a television in a common area, and complimentary use of a nearby fitness facility.

Business, Other Amenities
Featured amenities include a computer station, ATM/banking services, and an elevator. Planning an event in Lakeland? This hotel has 7500 square feet (697 square meters) of space consisting of a conference center and 5 meeting rooms.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Gardith J
|1 review
DO NOT GO TO THIS HOTEL EVER!!! The hotel looks like it’s not been taken care of. There is NO ROOM SERVICE. There was used soap and shampoo bottles left in our room. And this is the SECOND room we went to. The first had one bed and I have four others with me. And the room had no ac preset. When we walked in the hotel, the hotel in general had a horrid stench and there was only two people working, that didn’t even speak English. And it was very humid and hot. This place looked like a barn, it was very dirty. I was charged for a service fee. THEY CHARGE MONEY TO CLEAN THE ROOMS. I am NEVER coming back.
Conil208
|1 review
DISGUSTING The Imerial Swan hotel was used as a respite by myself & 4 others due to hurricane Idalia. We were totally disgusted by almost everything about this hotel. I cannot stress enuf the unclean conditions that we dealt with. Some of the rooms were worse than others. Mine was probably the least offensive. My friends rooms had no hot water, no lite bulbs, non working tv, moldy bathtub, leaking toilet, debris on floors, multiple bugs (dead). The check in process was atrocious. U r not allowed 2 check n one minute before 4pm. Consequently there is a long line since everyone is trying 2 do so at the same time with one check in person on one extremely slow computer. We waited n line for apprx 2-2.5 hrs. There is no pool that looks anything like the picture shown. This hotel is quite run down & unkempt & should not be used by anyone. They should pay people 2 stay there. I could go on & on but u get the point.
mamaloki66
|1 review
Nope! This hotel was disgusting! It looked decent for the price but the pictures make it look better than what it truly is. We showed up and received an attitude when I questioned something. Already off to bat we had issues. We got the room and it was a mess. Hair on an opened bar of soap, unclean sheets, smell of mold and mildew, burnt holes in the comforter, light fixtures hanging off the wall...the pool looked like something out of a horror movie.. the list goes on. Expedia graciously moved us and we are now very much happy with where they sent us but I am completely disgusted and feel like I need to take a bath in bleach. Will not recommend this hotel to ANYONE. I also busted my shin off an overhanging piece of metal. Thankfully I'm up to date on tetanus shots. Gross!
847bigs
|1 review
Do not waste your money I will start at check in, there is a hidden fee that was said that Hotwire did not collect, cash preferred. The king size bed looks like a swayback horse with a big dent from the million encounters. The comforter had a big tear in it. The sofa was very DIRTY. if you can get pass all that GOOD LUCK!
penggirl77
|1 review
Dive I had to give it one dot because I couldn't give it zero. The place was a dive. To sum it up in a few words, it was skeevy, dark-poor lighting, air conditioner leaked and sprayed water, so the carpet was wet, the bed was from the seventies. I wouldn't put my bare feet on the carpet. The couch gave me nightmares. The TV was not even cable, local channels only. I wouldn't trust the security of the wifi. I could keep going but you get the drift. I wouldn't let a homeless person stay there for free. It was gross. We couldn't pack and get out of there fast enough after staying one night because we had no choice.

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