Comfort Suites Lakewood - Denver

Lakewood, Colorado United States of America

Comfort Suites Lakewood - Denver
4
Select room:
Availability
Daydream37444163293
341 days ago
Bina Rathi is a terrible GM, See other reviews. Evacuating the Quarry Wildfire, we checked in at 2 AM, went to the car to get my 95 year old mother and was told our horses would be sheltered 30 minutes away. They would need consistent monitoring so we needed to be closer. Without ever entering our room we went in to return the key and asked for a refund. Front desk said that should not be an issue but to call back tomorrow to request of the Manager. This was not so. Bina Rathi, the GM had no compassion and no human decency. She kept repeating that, "Hotel Policy is that once a key is issued there is NO REFUND, NO EXCEPTION." This GM needs to be trained in more hospitality for this industry, she needs to learn that in certain situations PEOPLE override POLICY! We will NEVER stay at a Comfort Suites again.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Comfort Suites Lakewood - Denver, you'll be centrally located in Lakewood, within a 15-minute drive of University of Denver and Bear Creek Lake Park. This hotel is 9.9 mi (15.9 km) from Empower Field at Mile High and 10.7 mi (17.3 km) from Red Rocks Amphitheater.

Rooms
Make yourself at home in one of the 71 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.

Dining
Grab a bite from the grocery/convenience store serving guests of Comfort Suites Lakewood - Denver. A complimentary full breakfast is served daily from 6:30 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, express check-in, and express check-out. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Daydream37444163293
|1 review
Bina Rathi is a terrible GM, See other reviews. Evacuating the Quarry Wildfire, we checked in at 2 AM, went to the car to get my 95 year old mother and was told our horses would be sheltered 30 minutes away. They would need consistent monitoring so we needed to be closer. Without ever entering our room we went in to return the key and asked for a refund. Front desk said that should not be an issue but to call back tomorrow to request of the Manager. This was not so. Bina Rathi, the GM had no compassion and no human decency. She kept repeating that, "Hotel Policy is that once a key is issued there is NO REFUND, NO EXCEPTION." This GM needs to be trained in more hospitality for this industry, she needs to learn that in certain situations PEOPLE override POLICY! We will NEVER stay at a Comfort Suites again.
Tanisha B
|1 review
Most terrible stay ever in life Let's start by saying read the reviews before you book. The general manager VENA is the rudes, racist, person I have met in a while. I traveled to Denver Colorado for a funeral. They lied about how many guests were in the room. Lied about my staying being a promotion, and then charged me $163 for checking out early. GO SOMEWHERE ELSE WHERE YOU'RE BUSINESS IS A APPRECIATED
Angianaaa
|1 review
DONT STAY HERE!!! I come yearly to Lakewood, Denver. This will be my 3rd year coming and staying at this establishment, and I will never ever stay here again! The old “India” (Vena?) lady was so rude to us. I had family coming and going to visit. We only see them once a year, but this lady called the room harassing us. She was so upset! I’ll go to great lengths to get this heard about this establishment. Disgusting people, being disgraceful, and discriminating against other races. We had family come over, and they wanted to have breakfast and swim before we left town. She said I’m going to have to charge your guest. Okay, fine. Then do so! She just watched every single thing we did in the building. Even as far as parking, we park a bit on the yellow line? All the vehicles were not in alignment. We booked 5 day we just ended up leaving a day early. Plus she did charge us an extra $100 for two people eating that morning. OMG! NEVER AGAIN WILL I STAY HERE.
Karen K
|1 review
Quite unaccommodating! I have stayed here several times before with no hitches in my travel, but this time there was a hitch. I was unable to utilize a two night stay I'd booked only 24 hours in advance. . . so they weren't holding the room for me for months, weeks or even days, yet when I couldn't come for the two night stay I was charged for both nights - no refund for even one night - even though I contacted them on the first night to report the problem. Very unaccommodating, I'm afraid. Guess I won't be staying here again.
Passport59650903359
|1 review
Smoking in the room?? Received an extra $250 charge on my credit card statement. No explanation or notice. Took 3 emails to get a response, said I tampered with smoke detector and smoked in the room. Provided a photo of the smoke detector covered in plastic. The room had a musty smell but did not smell like smoke. Told them they had the wrong room or it was another guest. We were only in the room for 9 hours. My wife and I do not smoke. Filed a dispute with credit card company which was denied. I'm leaving one star for this experience. If this never happened, would leave three stars.

Explore more