Excalibur Hotel & Casino

Great hotel and wonderful price for the experience. The room was clean and up-to-date. The amenities were also very easy to use and clean. The casino had a lot of slots to chose from and the central location made it easy to walk to other locations.

Unsafe Hotel Room I specifically selected an MGM hotel to ensure my safety. I have stayed in other MGM hotels and had a good experience. I was disappointed when I arrived to Excalibur and was put in a room with a broken deadbolt latch on the door. There even appeared to be claw marks on the door next to the broken latch which made me feel unsafe and uneasy. I expressed this to the hotel staff and asked to move rooms and I was met with unclear and inconsistent responses from multiple staff, including the manager. I was ultimately told no when asking to switch rooms, despite there being rooms available that needed cleaning. I was willing to wait, but nobody would give me a direct answer as to how long cleaning would take and instead they just said they couldn't do anything until the following day, which is when I would be checking out. They then sent an engineer to my room to look at the latch and he said that it would be fixed tomorrow, so I don't understand why he was sent to my room in the first place if he was just going to reiterate what I had already been told. On top of issues with my door, the bathroom was not clean and the sink had a severe clog (images attached). I did not sleep that night and would not recommend staying here as the staff and manager were unhelpful and it's been difficult to reach customer service to file a complaint. There has been no resolution as I contacted billing for a separate issue and when I responded back to the email asking who to contact about issues with my room, they closed the service ticket and I received no response. This entire experience has been terrible and I plan to never stay at an MGM resort ever again.

good hotel in Las Vegas This is a very nice hotel in Las Vegas with a style, rooms are big, beds are comfortable and bathrooms are big, nice view from the window, unfortunately there is no fridge in the room, nice foodcourt in the hotel with a big choice of restaurants, nice casino in the hotel

Great customer service The bed was comfortable, sheets very white and clean. House keeping was very good . And the carpet in the hall smells clean and fresh.

Great option Great newly remodeled rooms, comfortable beds, great pools and arcade Great food options and location. Easy transportation to local hotels