Excalibur Hotel & Casino

It took 4 times for them to clean the room Very very dirty rooms rude staff and no one is Willing to help this place has gone so far down hill I will never stay there again

I'll be back. I stay every year for the PPAI expo. It's close to the venue and the rooms are clean and moderately priced.

Excalibur is Highly Recommended. The Excalibur has reinvented itself as a destination, not only for families, but those that want a fun affordable Vegas experience. The casino floor was impeccable and staff worked hard to keep the machines sanitized and seats pushed in. Everyone was so helpful and smiling. We will be back, and not just because I won on my last day.

Great staff, great stay Customer service has certainly improved at the front desk, now that most people check in via the kiosks and check out electronically. Because I'm a veteran, I had access to a human for check in. (If you are a veteran, be sure to get the MGM veterans reward card - it gets you perks like free parking and VIP check-in, and doesn't cost a cent, and is good at all the MGM properties) Toya was particularily helpful, and was there both at the beginning and end of our stay. She helped us get a great room, and made sure my resort credit was applied to my bill at checkout, then sent me my folio. During the stay, I had some personal issues crop up, and Josie helped me download and fax some emergency paperwork (they don't have a business center). Finally, Emy helped us with the room change when we decided to extend our stay two days, so we could take our bags directly to the new room. The luggage cart can be checked out for an hour for free, sometimes longer if it is a slow time of day. You will be charged $60 if you don't return it, though. The first room was spacious, clean, and practical, with a great view of the strip. The first part of our stay, we got upgraded to a suite; when we extended, we had to move to a regular room. The shower in the suite had glass walls, which was disconcerting as the bedroom was open concept, and you could see straight through the shower. The toilet was thankfully enclosed for privacy, and there was a second toilet in the front room. There was also a huge hot tub, which we never used. The normal room we moved to was also quite nice, similar to a good Best Western Plus room. Both rooms had safes and refrigerators, but no microwaves. Truly, despite the nice rooms, the real treasure of this place is its staff!

Birthday gone weird Bad customer service at check in line. I was denied talking to a counter worker and was told I could only check in at the machines, with an attitude. I wanted a room with a view since I was celebrating my birrhday... here's my view...