Golden Nugget Las Vegas Hotel & Casino

Sketchy and terrible customer service This is a follow up review from our travel June 2025. 30th Wedding Anniversary trip. As stated before, our stay was mediocre at best. Charged to sit at the pool despite paying resort fee?! Kind of not great, but the disaster started in our last night. Damage to our room and property, was told a guest 5 floors Up left their tub running. Risk management met us in our room, I filled out paperwork. Moved at 10 pm and needed to leave very early the next morning for a flight. “But they moved you to a new room” was the response?! Not great when we had a very short time to sleep and had all of my toiletries ruined by water damage. We are almost 4 months later and I have had very minimal contact despite several calls. The icing on the cake was today when Richard from Risk management told me “my account was credited to Allegiant Airlines (we booked a package). He didn’t know who I could contact or how much $ was being refunded. I will state Allegiant has been gracious throughout this process and the only one who actually answers the phone and communicates with me. After another 90 minutes on the phone with Allegiant, they have not received ANY of my money from Golden Nugget. There are many options and we love staying Downtown Vegas. I would stay anywhere besides Golden Nugget when enjoying all that Freemont has to offer. Sketchy and dishonest, very disappointing from a “preferred property”

Golden Nugget - More Like Rust Bucket This was my first and last time staying at the Golden Nugget. We stayed Nov 1-5. The bad experience started at check-in, the agent assisting at the kiosks was rude and unhelpful. Did not explain anything to us - like needing to specifically ask for housekeeping. The players club associates were unfriendly and seemed bothered. We received no promos, etc. The room was so bad. We stayed in the Carson Tower which I understand is one of their older towers, but it was unacceptable. The bathtub was rusty, and plugged - we had to have facilities come to unplug it - yuck. The a/c-heater, and curtains were covered in dust. The carpet felt disgusting. For what they charge for this type of room it’s not worth it! They offer a discounted hotel rate if you extend your stay. We went to the front desk to do that for one night and we’re not charged the discounted rate. As far as the experience, Golden Nugget seemed the most unfriendly of the Downtown casinos. We loved 4 Queens and Binion’s much more. Golden Nugget - do better.

Loved Staying on Fremont would recommend it Went for a wedding and that was great stayed at the Golden Nugget and it was a good place to stay right on Fremont and we had a good time. We stayed on the strip last time we were there and I'm telling you Fremont was so much better.

Central location for downtown Golden Nugget is in the center of the Fremont experience. Nice selection of restaurants. Quiet room in the Carson Tower. Very secure place to stay. The fourth time we have stayed there.

What happened to Vegas? I got run of the house room when I paid specifically for a Carson tower room that I thought I was going to have a fridge in. When I asked the front desk staff about it they told me that I selected run out of the house, which I did not. The option to specifically select the Carson tower with 2 double beds was an extra 5O doll hairs a/night. Had I known the only thing my extra 5O doll hairs a/night was getting me was ensuring two double beds, I would have just booked in a nicer tower. If I was trying to save money, I would’ve booked the run of house since the only difference is you get to choose what kind of beds you get. I could care less what kind of beds I had honestly. When I checked in, the self-serve kiosk offered me a room upgrade for a little over 2O doll hairs which I declined. Once we got in the room, we saw how much of a dump it was. After finding out there was no fridge, that was the rotten cherry on top. I decided to go to the front desk and complain. The first woman that I spoke with offered me a room upgrade (same exact room with a fridge) for an additional 4O doll hairs a/night, and I was unsatisfied with this so she redirected me to her manager, who then offered me THAT SAME EXACT ROOM for 5O doll hairs MORE a/night! Unbelievable! The self serve kiosk offered me a better deal than both people that helped me! Not to mention, the manager tried charging me more than his coworker. This made me furious and do you know what they did to make up for it? Absolutely nothing. What happened to Vegas being accommodating? Nothing was comped, and nothing was made up for. Not even an apology. Rather, I was told that it was my fault for booking run of house, which I did not. I told them I will never stay there again and I mean it. The prices were ridiculous for a motel quality dump of a room. My view was also atrocious. If I woke up there, not knowing where I was, I wouldn’t even think it was Vegas! My view consisted of a parking lot and mountains. The customer is always right, especially when they’re paying TREE HUNDRID FIDDY DOLL HAIRS a night. Continue this, and you’ll be out of business soon. I recommend staying at the four Queens instead. Nicer room for a cheaper price, and you get a fridge.