Luxor Hotel and Casino

Another Luxor Stay Bell supervisor Maria was very unprofessional and embarrassing to me I have since spoken to someone who has apologized for her behavior

Plan for unannounced security deposit and super slow itemized checkout Took my husband on a trip to celebrate being cancer-free for the second time in 10 years. Aways wanted to stay in the pyramid. Room was fine. Nothing special but clean. The shower door track was messed up. Had to place the door back in the track twice. To check in, we had to stand in line nearly an hour. Upon checkout, I tried the mobile option. Said it couldn't find our reservation and to see the front desk. Line was over an hour long. There was NO customer service employee at the checkout stations. We needed to leave. I tried going to the priority line, but the lady was rude and said it was for priority card holders. I said "is it not a priority if your check out system doesn't work?" She said I needed to stand in line if we wanted an itemized receipt or drop my keys in the express checkout box. So my husband found a manager. He said the same thing. So we dropped keys in the express checkout box. There were multiple people having the same problem with the computer and mobile checkout who ended up dropping their keys in the box. They didn't want to, or didn't have time to stand in the long line either. Worst customer service ever. And that's not all. We were assigned a room right above an area blocked off. We didn't think anything of it until they woke us up with drilling and pounding early in the morning. Word of warning; don't expect much in the way of customer service here. Also, nothing was said about a security hold of $75/night! This is why we wanted an itemized charge list. To be sure that was not charged. We wonder if the room assignment and trouble checking out was because we reserved through Expedia and not directly with Luxor. The Luxor website said they guarantee the lowest price, yet when I called Luxor directly they couldn't match the Expedia price. Their excuse was that other sites don't show all the charges, which Expedia did. So we stayed with Expedia. We tolerated the wait in line to check in, and the construction noise, and the shower door problem. But the problems and rudeness at checkout was uncalled for. Poor planning for the front desk. Rude employees. Planned inconvenience for people who need a fast checkout and want an itemized list of charges. We won't be back.

Good experience for a first visit to Vegas This was our (my son and I) first trip to Vegas. It was a 2-day information gathering trip for a future longer whole family trip. The hotel needs a refresh. It shows its age. Service was very good. Many shows and exhibits available in the hotel. Casino lighting too low compared to other casinos. The dark decor does not help with the lighting. Uber and Lyft area too far from main lobby and casino. It was on the Lower Level of the Tower part of the hotel. For someone in a manual wheelchair, it is a long trek that could have been easily avoided if the service was at the main entrance. We had an ADA room. It made my son's disability accommodations very helpful. The shower had an appropriate fixed bench and multiple handrails. A 10 out of 10 on the ADA side. The room was very clean and comfortable, but it also needs a refresh. None of these "lackings" were show-stoppers and overall, it was still a good experience. We will be trying another casino hotel on our next trip. Not sure if the pricing was due to it being the off-season, so I really don't have any comparison info. The pricing was very affordable and is what kept this review at good (4/5) instead of average (3/5).

Good hotel for a cheap price. The age of the hotel shows. The Atrium and hallways are dirty. The elevators were loud, but smooth for the most part. Rooms were a decent size. The TV was fuzzy. The furniture was old. I stayed for a great price, but I wouldn't stay the regardless of the price. The overall hotel gave me a creepy feeling.

Dog potty area is too hot for dogs feet in the hot months. The experience was overall good. If you bring a dog with you during the hot months I suggest you get boots for your dog to wear when you take them to the potty area. The cement, rocks and fake grass get very hot and have the potential to burn their feet. My service dogs feet got a little burned last year. I have asked the hotel for the past 2 years to put in some kind of shade to help prevent this but they haven't done it yet. Just so you know in advance.