Planet Hollywood Resort & Casino

stay elsewhere Went to Planet Hollywood by myself. Checked in on a Sunday had bellman bring my luggage up he did and went to get ice. I fell on water from melted ice from the machine could not get up. Had to scream for help bellman came and helped me get up said I wanted to make a report and talk to someone. Security came and took report asked him to have someone call he called someone and they said they would not call me. I fell and got hurt and nobody would have the courtesy to call me or check on me. What kind of service is this it's their fault i fell and nobody cares.

Very bad staff member and manager, what a disappointment! I travelled from Italy and when I arrived at check in I got the worst welcome that I've ever had in my life. I found very rude staff member named Luis, and more than that an even worse attitude Manager called Dana. They didn't even look up to me once, I tried to ask for some help and for a possible upgrade and they almost laughed about it. They even put that into their system as it was something that bothered them. I feel so much offended for that kind of treatment for a foreign traveller. I've spent so many nights at the Hotel but never received such bad attitude and rudeness. It fellt almost like they were annoyed to assist me, like I was nothing, like I was bothering them just asking some questions. I feel so hurt and resentful for that behaviour that I hope the property does something about it. People like this should not be able to deal with guests, they have no manners and no politeness. They GIVE CAESARS PROPERTY A BAD NAME! It's a disgrace! I loved so much staying at Caesars properties, but they ruined my vacation.

As Expected Overall the stay was good. Hotel room was clean. Everything was as expected. I have to give huge shoutout to Bianka who was incredible friendly and knowledgeable. They made check in easy and was helpful with the many questions I had.

Amazing experience A great hotel with so much to do. From The front desk rep to the hotel staff this place knows how to treat their clients. The property is beautiful and very Hollywood. I would definitely come here again.

Centrally Located, Good Hotel Planet Hollywood Las Vegas Resort & Casino is located middle of the strip, next to Paris Las Vegas and across the street from Bellagio and the Cosmopolitan Las Vegas. Planet Hollywood Las Vegas Resort & Casino is connected to the Miracle Miles Shops, where they have numerous shops The registration area is huge. Immediately to the right there is a Starbucks and the escalators to the casino floor. To the left you will find a 24 HR store and the bathrooms. It was not busy and was able to check in immediately. The room is quite huge. We had 2 King beds. Which were very comfortable. Room came with mini-fridge and wardrobe area. Bathroom is a good size for 2 people. Had a beautiful view of the Bellagio fountains and the Las Vegas Strip. Only disappointment was there was no coffee/tea maker. Which was alright, due to Earl of Sandwich on the casino floor provided us hot water. Would recommend getting an early check-in. Cause you don’t want to wait around until the original check-in time because it can get extremely crowded and you will have to wait for extensive amount of time. Cost of the early check-in was $30 US. All staff were friendly and attentive. I will certainly come back to this hotel. Points of Interest: Taxi to/from the Harry Reid International Airport: $25 US (Flat Rate) Bellagio: 5-minute walk Cosmopolitan Las Vegas: 6-minute walk Paris Las Vegas: 4-minute walk