The STRAT Hotel, Casino & Tower

Stay Srtat! Great amenities service and atmosphere! Thank you Pool and Social attendant, Ms. Guerrero, # 47890 for your hard work and focus on guest experiences.

The NIGHTMARE at the Strat My recent stay at The Strat Hotel was nothing short of a disaster. I had high hopes for a comfortable visit, having reserved a King Suite, but what transpired was a series of unbelievable mishaps that left me both frustrated and appalled. Upon arrival, I was informed that my reservation had been downgraded, while my sister, who had booked a standard room, was inexplicably upgraded to a Queen Suite. This initial interaction set the tone for what was to be a completely disappointing experience. After going through the hurdle of our Downgrade (for the same price as my original room) We proceeded to our room. Upon entry, I was horrified to find that it hadn’t been cleaned. The stench of rotted ranch wafted from the fridge, potato chips were stuffed into the sofa, and the second TV was non-functional. To add insult to injury, the room was equipped with just two towels and no soap. Despite my requests through the concierge app for a cleaning, and extra towels, over five hours passed without a response. Determined to salvage my sister’s wedding week, I resorted to purchasing cleaning supplies to freshen the room myself. As I attempted to turn down what seemed to be a clean bed, I discovered pubic hair, crumbs, and the imprint of someone’s face on the sheets. It was 11:30 p.m., and I was at my wits' end. The response from the front desk was as shocking as the state of the room. The staff was dismissive and rude, claiming none of this was their responsibility. After a heated exchange, I finally received an armful of towels and a new set of sheets from a clearly overworked housekeepers. The following morning, I was promised a room change to rectify the previous night’s ordeal. After spending 45 minutes at the front desk, I was assured that a new room would be ready by 6:00 p.m. However, upon returning, I was met with yet another unclean room—this time with garbage, used condoms, and marijuana on the table. It was utterly disgusting. Despite my valid frustration, the staff continued to insist that it was not the hotel’s fault, and I was condescendingly told to calm down. It took FIVE attempted room changes and the involvement of security before we were finally placed in a room that met basic cleanliness standards. The entire experience was accompanied by what I can only describe as sexist treatment. Staff members appeared dismissive and patronizing, often addressing my husband instead of me, even though we both raised concerns. In conclusion, The Strat Hotel failed spectacularly in providing even the most basic level of customer service and hygiene. The staff’s inept inability to manage room cleanliness and their condescending attitude was deeply unprofessionaland unbecoming. Fair warning to future guests. Check your room and your sheets immediately and demand security checks before occupancy. Avoid the North Tower at all costs. Especially 22-124. That is the WORST room. Room 22-046 had the marijuana and used condoms. Just consider alternative accommodations if you value your peace of mind!

Kejdi is the man! I went to check into the Strat hotel, and the process was seamless. Kejdi helps me find the perfect room, at a rate that was affordable. He was patient, funny, and had a pleasant aura about him. If management is reading this, please take care of Kejdi, he is an asset to your company!!!

Excellent service at The Strat!!! Brandon was an excellent waiter. The more people that you hire like him, the better. If you are at the sports bar in The Strat ask to be put in his section