The Aquarius Casino Resort, BW Premier Collection

Terrible, Scam, Fraud Smoking Fee DON'T STAY HERE SCAM ALERT!! When I went to check in they said I had a smoking room, I requested non smoking because I do not smoke and also they could put us on the same floor my friends were staying on with a suite. All the rooms hallways smell like an ashtray old and run down rooms. Anyway stayed from Friday to Sunday and go to check my account on Monday and they charge me for a smoking fee of $500 bucks. I called the hotel and they claimed that Friday at 1:08pm (literally right after I checked in) that a smoke alarm notified them that smoke had been detected in my room lmao Lady was super rude and claimed there is nothing she can do about it and that I need to dispute with my card company! My mind was blown away how can that do that? They didn't even notify me of this charge and plus I DONT SMOKE!! I will never return to this Hotel ever again! Fingers crossed I get my money back. I will say the Black Hawks concert was fun!!

A Disastrous Stay at Aquarius Laughlin My two-night reservation at the Aquarius Hotel Casino Laughlin from October 25-27, 2025, turned into one of the worst hotel experiences I’ve ever encountered. What should have been a relaxing weekend getaway became a frustrating ordeal that ended with me leaving the property within hours of arrival. The problems began immediately upon check-in on October 25th. The front desk agent insisted I “upgrade” to an Arizona Sunset Suite, presenting it more as a requirement than an option. Exhausted from my drive, I reluctantly agreed, hoping this might actually improve my stay. Instead, I walked into a room that was completely unacceptable. A thick, stale smoky smell permeated the entire suite, making it difficult to breathe comfortably. The cleaning standards were shockingly poor, with visible signs of neglect throughout the space. To add insult to injury, the “Arizona Sunset Suite” overlooked the parking lot on the Nevada side—hardly the scenic view the name suggested. Realizing I couldn’t spend even one night in these conditions, I returned to the front desk hoping for a reasonable solution. What followed was perhaps even more disappointing than the room itself. The front desk agent was dismissive and defensive rather than apologetic or helpful. When I requested to speak with a manager, I expected someone with the authority and willingness to resolve the situation. Instead, I found myself arguing for five solid minutes about whether a smoky, poorly cleaned room was acceptable. Both the manager and front desk agent seemed more interested in defending the property than addressing my legitimate concerns. Finally, exhausted by the circular arguments and complete lack of customer care, I demanded to be checked out. I simply couldn’t stay at a property that had failed so completely at providing basic hospitality. However, the manager delivered one final blow: she informed me that she would check me out the following day, not immediately, and that I would still be charged for the first night including the resort fee. I would be paying for a room I couldn’t use, amenities I never accessed, and service I never received—all because of their failures, not mine. I drove across the river to Bullhead City and booked a room at the Holiday Inn Express & Suites. Yes, it was more expensive, and yes, I was now paying for two rooms for the same night thanks to the Aquarius’s inflexible checkout policy. But the moment I entered that clean, fresh-smelling Holiday Inn room and was greeted by professional, courteous staff, I knew I had made the right decision. Sometimes paying more is absolutely worth it when you receive actual value and basic respect. What makes this experience particularly frustrating isn’t just the poor room quality or even the financial loss—it’s the complete absence of accountability. Hotels have problems occasionally; what matters is how they respond. The Aquarius Hotel Casino Laughlin had multiple opportunities to make things right: they could have offered a different room, waived the charges when I left, or simply shown genuine concern for my satisfaction. Instead, they chose confrontation, indifference, and extracting every possible dollar from a guest they had already failed. For anyone considering the Aquarius Hotel Casino Laughlin, I strongly urge you to look elsewhere. The Laughlin-Bullhead City area has many other options that will provide better value, cleaner rooms, and professional service. Don’t make the mistake I did—your time, money, and peace of mind are worth more than what this establishment has to offer.

Pool CLOSED Just checked into the Aquarius Casino in Laughlin. Was advised the pool was CLOSED. Even better, still had to pay the full Resort Fee which includes the pool. The pool time was 50% of the reason we came here.

Disgusting dirty room!! The room was horrible, filthy, someone’s underwear under the sheets of our bed. There was a plastic tooth pik on the counter, coffee rings and sticky stains on the nightstands. The hair dryer has makeup stains on it, and the bathroom outlet was chipped and melted, mold in the shower, and god knows the other substance was…stains in the chairs and the phone has gross something on it. The shower did not drain so you can get a pedicure bath while a standing in two feet of water

Crooks. They will claim you smoked in their room and charge you $500. This POS hotel charged a smoking fee for my room lol. The room smelled like weed when I came in. I don't smoke anything. I only drink. They're CLEARLY hurting in Laughlin and will try anything. The connecting door to the room next to me has light coming thru it haha. Oh so honest Aquarius. Criminals. Trust and believe this is getting disputed. Room was pretty trashy as well. The whole floor smelled like weed. They said smoke was detected and the alarm went off in the 3am hour lmao. I was asleep. *edit : after doing some digging - I've seen other people with similar issues here and edgewater (both owned by golden entertainment) Is it to help their numbers look good at the end of the day? No wonder Laughlin is a dying (or dead) city. Stay away from the Aquarius.