The Mountain Club on Loon

Not to my standard The hotel is very dated. The layout of the club rooms with the double door entrance reminds me of dorms. The air conditioning for the rooms is very loud. When I went to use a towel, it was already dirty. The parking is atrocious. The layout of the gym workout area gives off a strange vibe. The positive was the marketing of the summer special of free breakfast and dinner. We also took advantage of the free pickleball at white mountain pickleball club. The owner of WMPC was welcoming and even opened up just for us! I would recommend playing there if you choose to stay. Overall I would not stay here again or recommend any one else stay here either.

Discovered There was a refrigerator trailer directly under our window. It would come on at least once an hour and run. Since the place was packed I asked for earplugs for everyone. I was told the trailer belonged to the restaurant and wasn’t their problem. Two days with no sleep. Total bs.

Saved my bacon!! Can I give more than a 5 star review? I was in a total pickle. A wedding and they shut off the water to my condo complex with 1 hour notice due to a leak repair. These guys rented me a room on the spot. Great price. They turned a disaster around. How can I thank ed and his team more? You guys are the best!!

Nice Summer Get-Away Roomy accommodations, friendly & helpful staff, lots to do at the resort in the summer (disc golf, gondola rides, cave hiking, obstacle courses, swimming pools, to name a few), tasty food,, and best massage of my life (Josiah should teach therapists in training how to provide the best message… Just wow!).

No veteran or person with a disability should be treated this way. Watch out for the GM/ President of this hotel I am a 20-year Army veteran, 100% disabled, and travel with a fully trained and task-specific service dog. I was attending a Warfighter Retreat hosted by Veterans Affairs in Lincoln, NH. After the first day of activities, our group checked into The Mountain Club on Loon. As I was entering the elevator with my service dog, I was approached by a man who identified himself as Jeffery O. McIver, the President and General Manager. Without introducing himself or asking any clarifying questions, he aggressively stated, “You can’t have a dog here!” I calmly explained that I am a disabled veteran and this is my service dog. He replied, “That’s not a service dog. You’re not disabled.” I again stated that I am, in fact, 100% disabled, and that my dog is a trained service animal who performs essential medical tasks for me. He continued to question me in an accusatory tone and insisted my dog was not providing any services. I briefly outlined what my dog does to assist me. He then stated he was going to contact the ADA because, in his words, “you are not disabled and this is not a service dog.” When I asked for his business card, he gave it willingly and said he’d be glad to speak to anyone. I then asked if he was aware that several other veterans in our group also have service dogs. He said, “Oh, well, we made an exception for them because they have disabilities.” This was not only humiliating, it was discriminatory, deeply offensive, and an outright violation of the Americans with Disabilities Act. Mr. McIver’s words and behavior were inappropriate, harassing, and showed a complete lack of training in how to interact with disabled guests—particularly veterans who already navigate enough stigma.