Best Western Detroit Livonia

What a dump! Felt like I was staying in a homeless shelter. We recently completed a 9-night stay at Best Western in Livonia, MI. I have to admit that I’m laughing at how bad it was. After checking in, we noticed a musty, cigarette smell in our room. We immediately went and reported it to the lady at the desk, who said that there weren’t any other rooms to move to. She gave us a can of Lysol to cover the smell? We ended up keeping the AC and bathroom vent on 100% of the time to clear the smell and musky odor. It basically smelled like a damp sports locker room the whole time and everything in the room had a moist feeling to it. We tried cracking the window its half-inch of ability to get fresh air in – no effect. Our shower didn’t have a ‘bathtub’ setting – no matter how much I tried to push the lever down, it wouldn’t budge. My daughter really wanted a bath, but didn’t get it. As we had the fans on all night to reduce the stench, it was damn near impossible to sleep. It was no fun sleeping on a clammy bed. Housekeeping was virtually non-existent. In our 9 nights, we received services only twice, the second time me having to flag her down. Apparently, the door sign saying “please make up the room” does nothing. When I asked the desk for help, I was given fresh towels and everything I needed, as well as an explanation that the hotel was just out of many things, including housekeepers as they just didn’t want to work. We did our best to conserve resources and make our own room up. The pool is not the one pictured on the website. It’s weirdly raised up, which was uneasy to walk into. It was about 6ft and had a good size for laps. Although the pool room was HOT, the pool itself was oddly super COLD. We only used it twice. Breakfast was a joke. All of the ‘hot’ food was lukewarm at best when there was some. No matter the time, 7am – 9am, it was always empty. When you were able to get some food, it tasted horrible,. The meat products had a flavor similar to meats in an Asian wet market. Eggs were all microwaved garbage. The best thing, the printed pancakes, were sparse as the machine kept breaking down. Granted, there were a lot of people. However, a hotel should plan to service at capacity. Each time some food came out, it was destroyed by a pack of hungry hyenas. I don’t blame the server/room attendant, I blame the system. There should have been a staff at least 2-3 strong prepping, staging, and serving the food. Having been in F&B for a good portion of my life, I could see there was real no solution for success. Perhaps the daytime front desk lady could have put her phone down for a bit to help out. The dining room also had limited seating, which was literally fought for by some. On the 8th night, after repeated service calls to the front desk for help, we were offered another room. However, it was too late at that point as we were unpacked and there was no guarantee that the new room would have been better. There are some good things about the hotel, mainly it’s location as it served our purposes nicely. Parking was good. A shining star in all of this darkness was the night front desk lady, Angel. She was getting killed with housekeeping requests, refilling linens, towels, toiletries, etc. Also good service to check people in. Through all of this, she maintained a very sweet personality and great smile. Overall, I’d give this hotel 0 stars. It’s a dump in every respect. I’d say those people who did put in effort to provide service did the best they could. Definitely not worth what we paid and will definitely be avoided in the future. Hope this helps anyone considering this slum of a hotel.

Worst Western Too many problems to list! Tv and Safe did not work! Fell in the shower. Very Slippery surface. Carpet dirty, Garbage in the hallways! Worked for AAA for 34 years and traveled all over the world. This hotel is one of the Worst. Would not recommend staying there!

Meeehhh not worth the money Rooms appear to be clean but look closer they are not. Customer service is non existent. The floors in my room are extremely dirty probably not moped for months. Shower walls were gross not properly cleaned.

Decent, clean hotel Nice hotel. Basic rooms. Either king size or double beds- wasn’t an issue with our group but some may prefer a queen size. Clean rooms, clean common areas. Friendly staff.

Great hotel Excellent hotel. Clean, comfortable room, great bathroom, strong wifi, good breakfast with hot entrees. Friendly, helpful staff.