Embassy Suites by Hilton Lompoc Central Coast

LOMPOC TOURISM ASSESSMENT aditional charge -- be aware! we were there last weekend and was a goos stay in general. the only intrestign thing that they charged us was LOMPOC TOURISM ASSESSMENT. they charged us aorund 7 dollar more for nothing. It is really not clear why individual should pay for this assessment!!!!

Good bang for your buck Good value for money. We stayed Wednesday to thursday, and got to enjoy the complementary evening reception, nice touch and some good beverages served. The snack offerings where basic but sufficient as a pre dinner snack. Close to some nice wineries.

Outstanding service I booked 40 rooms for the weekend for 40 couples. We all brought our exotic cars (Ferraris and Lamborghinis). The front desk staff Supervisor Natasha was amazing and got our group checked in so quickly. The rooms were very nice and very comfortable. The buffet breakfast was wonderful! And the staff even blocked off a section of the parking lot to reserve spaces for our cars. They even had a security guard watch our cars both nights. Overall the stay was outstanding and the service was excellent. Thanks to Natasha and Sandy for arranging our visit and making sure every detail was perfect.

Just don’t bother with this property, find anywhere else, even Motel 6! This is a hotel I’ve been staying at for the past 20 years as I come to the area for business a great deal. What I love about the hotel is the courtyard and the mostly nice staff. However, with a new manager in the past few years, the focus seems to have completely shifted from at least paying lip service to treat their customers well to only caring about maximizing profits. Now all businesses want to maximize their profit margins that’s why it’s called a business. But in the hospitality industry most businesses will at least try to accommodate the individuals who support them. The hotel itself is old and run down. They did room upgrades a few years ago and the new mattresses they put in were nicer than the old lumpy ones and the new office furniture was pleasant. They did nothing to fix other issues though. Many of the rooms have drawers that will not stay closed, sinks that won’t drain unless you take them apart and fix them, plumbing that groans, rattles, and burps constantly, and mini refrigerators that have no remaining shelves and don’t keep food at a safe temperature (they don’t cool to more than tepid). I could still put up with having to repair items in my room as long as it was reasonably clean and I could get a good nights sleep so I could work the next day. Since the change in management, things aren’t improving. The maids are all very nice and very hard working, but like many hotels they seem to have limited time to clean rooms. My feet are filthy if I don’t wear shoes and I no longer enjoy trying to sit on the stained furniture. Well, not since I stuck to one of the chairs. Maybe a child had spilled something sticky and it wasn’t noticed. The front desk staff and the kitchen staff are really nice for the most part but it seems the management has tied their hands when it comes to keeping people happy. I have had only one desk person be horrible, and it seems every time I see her there is no one smiling. For example one early morning I had to leave to drive to the Santa Barbara airport. It was 3 am. I was attempting to check out but the wi-fi was down and I had to go to the front desk. The doors were locked and instead of letting me in she yelled through the door asking what I wanted. I said to check out. But she wouldn’t let me in the locked front entrance to do that. She asked me my room number and I shouted it to her (the only way she could hear) but she still didn’t grasp that I needed my receipt and still refused me entry. And there was the security guard standing there with her so I’m sure she wasn’t afraid to open the door and give customer service. I eventually gave up trying to yell through the door and threw my key at it and left. It irritated me because I know having to shout to make myself heard was waking up all the other folks sleeping soundly in the front rooms. On one of my latest trips a co-workers car was vandalized in the parking lot. It had a hole punched in the gas tank underneath and gas was all over the parking lot. He had no transportation until we were able to drive to Santa Barbara and get a replacement. We were also working over the latest holiday weekend and I came home to the bedroom ceiling down on the bed. The sheets were wet and it looked like there was not much but an old leak that finally dropped the ceiling down along with some stale icky water. There wanted me to move out. But they had no more rooms. I was trying to be nice and said I could stay with another coworker until the next day when they could fix it. Next day came and went. No fixes. No word from the hotel. That evening I called and they said someone would look at it tomorrow. The evening of the next day they finally fixed it and let me move back in. I was surprised when I got the bill. No adjustment for the inconvenience, no extra points in my account, no nothing! I did get an almost apology from one of the front desk folks, but nothing concrete. If you’re thinking of staying here just don’t. This property in any other area would not meet Hilton standards but because it’s a small town it’s tolerated. A nice breakfast staff and generally nice front desk don’t make up for the dangerous parking lots, the much needed small repairs, and the crappy treatment you get if you have an issue. Just run far and fast from this hotel!!!!

Needs total update and clean out Won’t stay here again. Outdoor appearance is deceiving. First room we were assigned smelled like an ashtray. How can anyone get away with that today? Reeked and apparently that was acceptable to housekeeping staff. Next room was better but after being in the room a while the smell of carpet cleaner and room freshener aerosols was strong. If you run the HVAC the smell of dampness makes it worse. Cannot remedy with fresh air because the windows all no longer open- all locked shut. Good courtyard. Noisy because rooms are outdoor entry and walkway is at door to rooms. Just too worn and not kept up to date.