Hawthorn Suites by Wyndham Longview

Still waiting on refund! The hotel was being renovated, so everything was a mess downstairs. There was no coffee pot or hair dryer in the room. I have honestly never stayed anywhere that there was not a hair dryer! My biggest issue with this place is that I was told that my $100 deposit would be refunded back to my credit card within 5-7 business days and I'm on day 23 with no refund.

Not Recommended Upon arrival, we walked into the lobby and 1st floor in total chaos. Renovations were being done and it was a complete mess with loud music and construction noise. At the check-in desk, we were then told about the construction and that no breakfast was available which was the main reason we booked this hotel. They have known this since February 25th, according to a posted notice at the front desk, however, we were not informed prior to check-in. We were then told there was a $100 deposit required, even though the posted notice at the desk said $50. At this point I decided against staying and just asked for a refund. I was then told, since I had booked through a third party site, the hotel couldn’t issue a refund and that I would have to petition the site that I had booked through. Knowing doing so would probably be a dead end we decided to take a look at the room and if it was clean to just stay. The first room we looked at was clean, but had an awful noise roaring in the bathroom. So, I asked for a different room. It, also, was clean, but that was the absolute ONLY thing it had going for it. After getting into the room one by one, as the need arose for the amenities advertised, we discovered they were nonexistent: no functional wifi, no coffee maker, no blow dryer in the bathroom, no hangers in the closet, thermostat for the A/C not functioning properly. At this point we were exhausted, so we just went to bed and slept horribly since we had to get up and down all night to adjust the A/C. Each and every time we called the front desk to ask for yet another missing amenity we were given the same excuse of “due to renovations and new ownership we are currently without” said amenity. I am very angry with myself for not just walking away in the beginning even if we were to never get our money back. We chose this hotel because of the Wyndham reputation. The change in ownership previously referenced was from Wyndham to Hilton. Both have an excellent reputation, however in this instance BOTH failed to meet the standards by which they operate.

Hotel Under Renovations - Do Not Book Here Booked through booking.com - was not advised that the first floor of this hotel was completely being renovated. No access to anything on the first floor. Did not stay and was advised I would receive a refund and have not seen my refund yet after several attempts with property and booking.com.

Great Stay _ I absolutely loved it. The staff was very friendly and courteous, I had a chance to meet the mangaer Keisha, she made me feel very welcomed and thanked me for staying... I most definitely will be staying there again.

Stay for work Ever in Longview, and you need a place to stay for work or leisure this is your place rather short or long stay! Front desk staff from the time of arrival until my checkout, each shift was awesome! Thanks!