The Moment Hotel

Universal Trip Hotel is great. Stayed here and went to universal studios and was super convenient. The hotel itself is beautiful rooms are super clean, shower is amazing. Some of the other reviews made me a little cautious, but the place is great, it’s just Hollywood blvd so we also got to see the walk of fame!

Clean and comfy bed. Renovations and see through doors. The location was perfect. The hotel is older and is in need of some renovations. There is a sign on the rooftop deck that’s says it was undergoing renovations but I didn’t notice any. The staff was VERY friendly and helpful!

Good location, nice room, staff needs hospitality training. Pros: The room was spacious and had everything you needed. The location of the hotel was excellent! I was particularly impressed with the housekeeping staff. The room was cleaned everyday without having to request the service 24 hours in advance. No matter what time we came up to our room, it was cleaned. One morning after breakfast we came back around 9:30am and it was already done! Kudos to that team! Also, though the rooftop is closed for service, you can still go up there. We brought snacks and drinks up there every afternoon for happy hour and it was lovely. Cons: Overall, the front desk folks did not seem super keen to welcome or speak with us; some worse than others. When we arrived a bit early, we popped in to ask a few questions. The lady at the front did not welcome or greet us in any way and barely looked up from her computer. It was like we were annoying her. It was off-putting to say the least. When we came back at check-in time, we spoke with a gentlemen, who seemed slightly more keen to speak with guests, but still not the treatment I am used to. Also, when we booked, we were asked if we were celebrating a special occasion, and I indicated that we were. Normally, I wouldn't expect anything, but since they asked, I thought maybe chocolates on the pillow or something - but nothing. Weird that they asked for no reason. Finally, parking is impossible so you have no real choice than to pay $35 per day in their small lot. So be prepared for that.

Week in LA Our stay was fantastic. The hotel was clean and comfortable. The staff was very friendly. The location was very convenient. The bed and pillows were more comfortable than most hotels I’ve stayed in and the shower was great.

Great rooms and great location! We had an amazing stay. We were in town for a concert at the Hollywood Bowl. Great location and great modern rooms. Anna at the front desk was awesome! Very attentive and helpful. She recommended a great location for lunch.