Holiday Inn Express Hotel & Suites Louisville East by IHG

Very clean and friendly We stayed here one night 9.9.20 as we were making our way towards SC. We arrived late, but I will say the front desk staff was very friendly and helpful. The beds are soft and comfortable, and the rooms are very clean and quiet. We were disappointed to learn the hot tub and pool was closed due to CV rules. Though we know that is no fault of the hotel. Thankfully one state over it was no breakfast could be given, but the pool and hot tubs were open. Vs here CV gets those who swim vs eat lol. The breakfast during this time was not like how a holiday inn express typically is. But CV knows if you are eating something hot vs something pre packaged. Though, i have to say from our other hotel stops along our trip this one had the most breakfast options during the virus So we were happy to see that. We loved the room, and the staff and we can’t wait for anytime after november to be back and we would love to return to see just what all it can offer.

Clean room with an upcharge First off they charge and extra $20/day damage deposit in advance which they do not tell you until check in. So add that to the cost. The room was perfectly clean and the beds were comfortable, but they were too high off the ground about 3 feet tall from floor to mattress. The air conditioner in our room was so loud we could not sleep. Desk staff did not seem to care. Walls were thin. Kids keep screaming & running the halls after midnight trying to get into the rooms. Due to Covid we called a week in advance to see if the pool/hot tub would be open. We were told they would be. We also specifically asked about the breakfast and were told it was a 'full, hot breakfast'. When we arrived the pool/hot tub had apparently been shut down since March due to Covid and would not be open. The breakfast was all prepackaged junk. Mostly cereal and oatmeal. Only apples, bananas, and bread for toast were unpackaged. No other options. We don't mind that hotels have to take covid restrictions. What we mind is that we were not told the truth. They did not tell us the truth that the pool being closed, that there was a $20/day upcharge, or that the breakfast options were all prepackaged. We would have stayed elsewhere for the price charged had we known.

Great Stay for Price! I stayed for one night in a king room as a traveler passing through and it was a great stay for me! The front desk receptionist was very patient, thorough, and friendly even though it seemed 5 people came to check in late at night and she didn’t have any help. The hotel seems to be an older building with renovations that make it a pleasant stay. They offer free cookies upon check-in which is a nice touch and it’s a quick walk to Logan’s Roadhouse. My room was peaceful without noise from neighbor lodgers which surprised me because quite a few families with young kids were staying there. My room also included a microwave, refrigerator, and coffee maker, among other usual amenities. Overall great experience and matches value with price.

Wish they all were like this one. Every little detail they seemed on top of it. From pleasant and helpful front desk staff to good room cleaning. No little bottles of shampoo or body wash to mess with here. The housekeeping also gave the correct amount of towels and wash clothes each day. Very spacious rooms. Would stay again without a second thought. Oh and the rate was unbelievable.

Awesome stay The price was right. The room was very clean, breakfast was decent and area kept tidy/stocked, and bed was comfortable. The 2 ladies working the evening desk: amazing women. Very friendly, very helpful, and always asked if we needed anything (the bottles of water came in handy). The location was so convenient as we were soending time in Louisville and Lexington. Really impressed with this property