Comfort Suites Lumberton

Hotel hell. Who in the name of traveler’s hell gave this place 4 stars. My first stay with a “Choice Hotels” property and it’s horrible. The place cost as much as a decent hotel however the room smells like mold, mildew and dog pee. The paint is peeling in multiple places, the rubber cove base is falling off everywhere and completely missing in others. The furnishings look like they were worn out in the seventies and never replaced.

Horrible stay and Horrible Manager. Please do not stay at this location. I NEVER complain unless my stay was just ridiculous and my stay here was absolutely Horrible. In everything that happened I still remained calm asking to speak with a manager. 2 weeks later that Manager on duty Mellissa still refuses to even speak to me or respond to emails. I had to move 3 times due to overwhelming PET URINE smell in room one along with Pet Urine stains all over the couch in Room 3. And room 2 As I was using the restroom Water dumped down on me from the ceiling. The only person to apologize to me was the Maintenance man who then confirmed that the water that came down on me was from the Toilet in the room above me. I AM STILL HORRIFIED! The hotel manager will not call me back or respond to emails. And I was told to take a one night refund and asked if I was going to check out on the second day. I was there out of town for a ball. Hotels around me where booked. Where was I going. The WORST customer service I have ever received, except from the Maintenance man who was the only one to show me any kindness. I have contact corporate and filed a Case complaint and Was instructed by them to email the hotel again. Which I did with no results. See pictures for proof of on going damage to that room. I should never have been moved into a room with issues. And to have someone else toilet water dumped down on me with NO RESPONSE or An apology from the manager there is unacceptable. I travel a lot and have stayed all over and have NEVER experienced something like this. Customer service and some decent Human kindness would have aided to make this situation better. I have never left a review like this but I want to let everyone know this hotel is horrible. And ID NEVER recommend it to anyone.

Fantastic Experience As a family, 2 adults and 3 kids, we stayed at this hotel for nights at truly loved it. The manager David was extremely welcoming upon arrival and went above and beyond to make us feel appreciated. The rooms are spacious and very clean, the beds are comfortable, and the bathroom and showers are spotless. They provided hygiene products. The buffet breakfast offers a great variety, from waffles and cereal to muffins, eggs, fruits, and yogurt. Plus coffee and tea all day. Overall, fantastic hotel and staff. Definitely stay again. Thanks for a great experience.

Great On/Off Interstate Such a pleasant front desk person was great getting us checked in. Room was good size, clean and comfortable. Bathtub was even spotless enough for a nice soak after a long day of driving. Breakfast was basic, but fine, and above all it was very economical and easy on/off the highway.

Roach hotel 2 LARGE roaches … one in bathroom in morning and one at breakfast!! Totally lost my appetite_ Smeared red lipgloss in elevator wall and doors. Seriously!!___ Room 424. Never staying here again _ Do you even exterminate?? Shame on management!