MainStay Suites Madison Airport

spacious kitchenette rooms My Wife and I (as well as many others on the team) stayed at the hotel for about 4 weeks due to work. We would definitely stay here again. The staff was great, the room was great, and the front desk staff did anything they could to make our stay more enjoyable. I prefer Mainstay Suits Airport to anyone who wants to experience a luxurious stay at Mainstay which is beyond any other upscale brand. I want to say this because they are fully renovated and I felt like I was staying at home. It was an amazing experience to stay in spacious kitchenette rooms.

Run on a shoestring-Look elsewhere This hotel is run with the cheapest of everything. Cheap towels, toilet paper, breakfast to name a few. Toilet seat was falling off, stains on the sheets and towels, no power to the safe, no choices for breakfast, not even a piece of fruit. No coffee at 7:30 AM. One person trying to run the whole hotel on a Sunday morning including the breakfast. We paid a lot for the room and got little in return. Look for another hotel.

Needs lots of upgrades and attention Property has a great location and the stay was very helpful. However, at this time I would not recommend this place for family. Was not clean. Tv's did not work daily, furnishings and carpet beyond use. Breakfast just ok. I was also over charged, trying to solve that issue today!!

Family visit It's difficult to know where to start this review. Upon entering my room, noticed no seat on the toilet, grab bars in shower didn't exist. The curtains on the windows were two different sizes with bugs floating in the hem of one. The mattress was beyond explanation, filthy with a pad over the worst of the stains. It was years beyond its useful life. The room smelled awful and cigarette smoke had permeated the hallways. The breakfast was not something I was willing to even try. Two lamps were not working. Even with replacement light bulbs. Live bugs were entering through the window frame without any effort. Front door was filthy and there was no access without a step. Front desk staff friendly and helpful as were other staff members. I was overcharged for two of the three nights of my stay. Options to relocate didn't exist. City booked for graduation.

HORRIBLE DO NOT STAY!!!! If I could give 0 stars I would... first off the pool is about 6 ft by 6 ft.. deepest part was 4 ft and cold as a lake!! We were there for our kids state wrestling.. so all hotels were booked!! We had a room for 2 nights and my sister had a room for 1 night. When we got the chance to go up to our rooms they were SOOOO DISGUSTING!! Bugs in the rooms, crusty stains all over the bed skirts, huge holes burned into to floor, crusty stains all over the couch and lamps!! Went down to complain and see about a different room, they didn't have any that could accommodate us.. so we agreed to stay with a full refund.. went to our state tournament the next morning.. got back at about 7:30/8pm.. my room is cleared out.. luggage was by the front desk? All our alcohol and juice packs were taken along with my $200 hair straightener!! Couldn't find it!! Eventually they "found" it the next morning!?!? went to check out and talk about our refund, the guy at the front desk was a COMPLETE JERK!! No number to call the "owner" besides the front desk nUmber which is a joke.. guy calls manager which must live there!? She said "I'm not on duty and will not come take care of this, she'll have to call tomorrow" RUDEST LADY AS WELL!!! Tried finding a corporate number.. nothing besides an email for complaints... never heard back probably because it went to the lady that was shady... got my full refund AFTER a week of dealing with reservations.com.. which I cancelled my debit card as they photo copy it.. also keys kept not working and had to have them redone multiple times a night!!! Hotel smelt like weed EVERYWHERE including coming from our vents in the room.. random people coming in and just sitting there waiting to party with the workers.. ONLY good employee was Xavier who was awesome the whole time he was there!! DO NOT STAY HERE!!!!!