Homewood Suites by Hilton Manchester/Airport

Non-smoking room smelled like smoke. I’m going two stars because of the convenience in location to the airport and the shuttle service that they provide. To start- the shuttle was great; I actually prefer that you have to call and request the ride when you land, rather than “the shuttle is there every half hour.” It meant that I only waited for about five minutes and got to the hotel fairly quickly. Check in was easy, the person working the front desk was pleasant enough- but (I know this sounds nit picky) did not thank me for being a diamond member, or give me the complimentary water and snacks that Diamond members are supposed to get at check-in. It seems superficial to mention, but it’s a matter of attention to detail and customer service. My room was standard- exactly what I needed for just spending one night in Manchester. However, it wasn’t very clean. There were dirt chunks (I hope) on the carpet, the tub had a film in it, and when I showered it didn’t drain properly. The biggest issue for me, though, was that although I had booked a non-smoking room, it smelled like someone before me had either been smoking in the bed or someone right outside the room was smoking through the night. The smell was so strong that it kept me up for a good portion of the night.

Good choice with plenty of space. One night stay in a standard suite. The space was well appointed and met our needs after a long day with family and friends. Close to the airport but never heard a sound. Did not use the pool. Breakfast was complimentary with a good selection of options. Very pleasant front desk experience. My only complaint was that the A/C was not evenly distributed between the rooms. The living room was much colder than the bedroom. Heard the same thing from our daughter. The bed was a bit creaky in room 420. Great spot for families.

Nobody answers the phone I had a very last minute cancellation due to a snowstorm. They still charged me (which is fine) but I never received an itemized receipt which I need for work. I tried calling the front desk and it literally rang for over 30 minutes straight with nobody answering the phone. I tried contacting their sales department and only got voicemail. I tried calling the reservation line and they tried calling the hotel and still no answer. I have now been calling for another 20 minutes and still nobody is answering the phone. I expected better as a Hilton member, but this location sucks.

Great sleep here. This is my second time at this hotel and both times I slept so good. Everyone is nice. The only complaints I have is two things, first the juice for breakfast is so watered down that it tastes like water with color. This is the only hotel that I have ever been to that waters it down so bad. Second it’s such a nice property and looking out the window I could see a door and it needed to be painted. It’s an eye sore for a nice property. A little paint will make it look nice. My only real complaint is the juice. Out of all the hotels I stay at this is my favorite one.

Bugs,dogs, broken doors and no apology First I was woken super early by what sounded like a kennel of dogs in the adjoining room. This went on for almost an hour. When I attempted to call downstairs to front desk, my phone did not work. Then my bathroom door stuck so badly that when you pulled it open it sounded like a bomb and I. Pretty sure that's what triggered the dogs to bark. When I went down to address this to the front desk there was nobody around for almost a half hour. And then the doosey, this one is my FAVORITE! Bugs, or centipedes I should say. They were everywhere in the am. Or at least that's when I noticed them because when I got into my room I was exhausted because there was zero parking so I was told to pArk across the st at there sister hotel and that was quite the wall/work out for me. I have recently had open heart surgery and heart issues. I am including some pictures of the bugs. And to top it off I sent an email to the manager and she won't even go e me so much as a hello sorry to hear it. Very discussed. I even told her if I don't hear from her I will be writing a review and plastering this everywhere. And still nothing. I mean this a Hilton not the econo Lodge where that is to be expected.