Comfort Inn & Suites Mansfield

Stay Away Bankruptcy ready to happen ! Wow what a horrible experience if I could give this place a negative -100 I would when we made the reservation it looked ok but when we arrived it was dark dirty and had a staff that should be working in a 1 hour motel! We had issues with our reservation and every level of trying to correct it was the worst you could Imagine! None of the management staff was available nor EVER did the return any calls! I would and never ever stay a a Comfort Suites ever again! They should be classified a Motel not a hotel! I should have read the reviews before I booked it! STAY AWAY THIS PLACE IS ON ITS WAY TO BANKRUPCY!

Unsafe The hotel staff is extremely rude. From the front desk to the cleaning ladies. The rooms are outdated right along with the whole building. Entrance doors are not locked at any time so anyone can just walk in off the streets. Had a peeping Tom literally get arrested outside our window.

Beware I read a review about this hotel making a copy of your drivers license and credit card but took a chance because this was the only hotel with two queens after a last minute basketball tournament booking. When checking in, the lady asked for license and credit card and then started walking toward the copier. I asked her to stop and what in the world she was doing? She replied, company policy. I asked why. She replied they needed it in case there was a fire? What, really. Thank goodness Best Western had a cancellation. Be careful folks!

Horrible I am so disappointed in the Comfort Inn in Mansfield TX. My room was infested with ants! Then instead of refunding my room like the manager said she would they took another $480 off my card. So now they have over $600 pending/frozen... Beyond Pissed & Upset!!!

Don't jeopardize your identity If you stay in this place, you would probably be a victim of identity theft. They make a photocopy of your driver's licence, your husband driver's license and the back of the credit card showing the number of the card as well as the security code. When I told the clerk that I wanted the copy she made, she said that I can get it the next morning She said that when I leave, they don't need it. I was not happy with her answer because there are a lot of people there that have access to the copy from the time she told me that to the time I leave the next day. Well, the next day when I went to checkout, the clerk gave me a different copy, not the one the night clerk made. I didn't realize it immediately; it wasn’t until after I was on the road that I took a good look at the copy and realized it was a different copy. So, what they did was made a copy of the copy that was already there and gave it to me. I contacted the place and the manager was always busy, so I decided to send him an email asking what they did with the copy they retained. If they did not need the copy after I left, why did they make a copy of the copy and kept one? It is fishy. I was extremely concerned and sent the manager Chris Patel three emails asking why they kept a copy after I left. He did not answer my question, just said that they make copies of driver licenses and credit cards of all people that stay there, so did not answer my question. I sent him one email telling him that according to the Federal Trade Commission he did not have any reason to keep the copy. He did not answer. As of today, I don't know what they did with my personal and my husband personal and sensitive information. I told him on my email that if our information is used fraudulently and we have problems because of that, I will give his name to the police. He did not respond. So, if you read this, Chris Patel, why did you keep the copy of my driver's license, my husband driver's license and the back of the credit card showing the credit card number as well as the sensitive security code if The Federal Trade Commission clearly specifies that the hotel does not have any reason to do so, specially if I was not your guest anymore the moment I left your hotel. Why didn't you answer a simple question like that? I talked with the police and they say I will never stay in a hotel where they make copies of driver licenses and credit cards. It is an easy way of identity theft.