Holiday Inn Express Hotel & Suites Marina - State Beach Area by IHG

If you slip and fall because they do not have rubber bathmats available they will not care about you This is a review that is way overdue! My family and I stayed overnight at this hotel during the pandemic. I am an IHG Diamond Elite member and have stayed at this property several times in the past. The hotel is decent and the room that we were staying in was huge. The part that makes my review of this hotel a 1 our of 5 is because the franchise owners located in San Francisco do not respond or help with any safety issues you bring to their attention. My family member was taking a shower, turned to the side to use the pump soap and shampoo. The bathtub was super slippery and they didn't provide any rubber mats. My family member slipped and flew onto his back on the floor outside of the bathtub with his head missing the vanity countertop by inches. My family member said that he was not that hurt but I wanted to make sure that my kids would not slip and fall when they showered. I called the front desk and the employee did not care and would not come up to bring us a rubber show mat. The next morning the housekeeping team kept banging on our hotel room door to see when we were checking out (and this was after a phone call from the front desk asking when we were checking out). They were rushing us out of the hotel room. I called the corporate office of IHG several times. They gave me a record number for the incident but I highly doubt they will ever handle this situation properly. I am a business owner myself and wasn't looking to sue them but I believe it is important to provide rubber bathtub mats. Also if they have the pump soap and shampoo dispensers on the wall under the shower head like most IHG franchise hotels do then the customer won't turn to the side with their back exposed to a fall outside of the bathtub while taking a shower. This hotel is nice however I will never stay here again because of the way we were treated. I hope that no one else has slipped and fallen in their bathroom from taking an innocent shower.

Worst hotel! Family got woken up this morning at 4am as they prepared for the breakfast that is currently being served above our heads. As you can imagine since 4am, we have not only had a stampede of people but also the chair scraping and silverware dropping and conversations. We are supposed to go enjoy the day at the race but we are now considering skipping since everyone is exhausted. We called the front desk and their response was “oh yeah someone should have mentioned that at check in.” Excuse for nearly $500 a night per room (we have 2) this is unacceptable. Thanks for ruining our weekend trip! Beware of the first floor rooms. Not worth the $1000 we paid for 1 night.

Near the beach Newly renovated hotel near the state beach. The location perfect, just a short walk to the beach which made our vacation even more enjoyable. The staff members were incredibly friendly and welcoming from the moment we arrived. They made sure we had everything we needed for a comfortable stay. The rooms were spotless and well-maintained, which we truly appreciated. Overall, we had a fantastic experience at your hotel and will definitely be recommending it to our friends and family. Thank you for providing such a great accommodation option near the beach.

Customer Service Was Non-Existent and Employee(s) Could Care Less I was on the first floor, and the issue occurred in the morning when I discovered that there was leaking from the ceiling. The leaking occurred from the ceiling between the two beds. I was in the midst of getting dressed and I realized that there was dripping from the ceiling between the two beds, and was dripping at a substantial rate. Further, the liquid dripping did not look clear, and I was concerned about mold or some other infectious material dripping from the ceiling. I called the front desk, and they stated that they would call maintenance, but that they arrive at the hotel at 10:00 a.m. I then talked to three housekeepers about the issue, and they refused to even enter the room to see if there was anything that they could do. I showed the leaking ceiling to a work colleague who was also staying at the hotel, and he stated that it appeared that the ceiling had been patched, but apparently not successfully. When I checked out the front desk stated that they would reduce my room rate by 20%, but I stated that my employer would pay for the room so that did not help the individual that was discomforted by the leaking. They stated that there was nothing more they could do. To say the least, I will never stay here again, and probably will not stay at a Holiday Inn & Express ever again.

Great place to stay in Marina Great place to stay in Marina. Pros: • Clean • big comfortable bed with fluffy pillows • good pressure from shower • Supply Dove body wash, soap, & shampoo • Friendly, professional staff • Location: Short walk to the beach, Walmart right around the corner. Other restaurants a short walk away. Cons: • not that bad really, but the breakfast is just decent. Not many options but the hotel is walking distance to restaurants and the breakfasts is just fine if you’re on a budget and plan to eat out later in the day. So it’s good enough to hold you over until lunch or dinner. I have absolutely no complaints whatsoever. Would definitely stay here again if I’m in the area.