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Country Inn & Suites by Radisson, Monterey Beachfront-Marina, CA

Marina, California United States of America

Country Inn & Suites by Radisson, Monterey Beachfront-Marina, CA
2.5

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AdventurousTrave
343 days ago
Property management issues This property has a solid physical plant but suffers from mismanagement. The room was clean, so housekeeping was doing its job, but had some real maintenance issues. The sink cabinet left the plumbing beneath exposed, an ugly design flaw. The lid on our toilet tank was broken - an easy thing to replace. The in-room fridge lacked a freezer. The breakfast bar was OK, but there were no plates, only bowls. Apparently the manager had failed to order plates. Overall, a very mediocre stay.

Amenities

Parking - Free
Internet - Wi-Fi - Free

Property Location
When you stay at Country Inn & Suites by Radisson, Monterey Beachfront-Marina, CA in Marina, you'll be by the ocean, within a 15-minute drive of Monterey Bay and Monterey Bay Aquarium. This hotel is 11.1 mi (17.9 km) from Cannery Row and 12.8 mi (20.7 km) from 17-Mile Drive.

Rooms
Make yourself at home in one of the 145 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a vending machine.

Dining
A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Scenic52548875624
|1 review
Should be torn down. We used to stay here in Marina at this hotel or across the lot. for our anniversaries. Haven’t been here in a while,but decided to bring our granddaughters for a visit to be close to the beach. I booked for 2 nights. We were given a top floor room which I requested to avoid noise above us. There isn’t an elevator, so it was a trek with our stuff. Upon entering, it smelled like cigarettes. The room did not appear clean, and I noticed only one small towel hanging. The door would not lock. So I went to the lobby and requested another room. He gave us the bottom floor. This room seemed ok at first. Although the halls were littered with garbage and spills all over. We were so tired,we just wanted to sleep. We unpacked.We started noticing problems. Only 1 towel. I went to lobby and requested more since I booked for 4 people. We got more towels , they looked liked old used ones and were all different. The room was awful. If it hadn’t been so late I would have left. The coffee carafe didn’t fit, there was garbage under desk, fridge smelled like urine, bathroom door didn’t close, sink leaked underneath , there was standing water, an electrical socket was exposed, cigarette stains on toilet seat, floor was filthy. The sockets or usb ports didn’t work, or the table lamp by the bed. Since the girls were asleep, I just got online and booked another hotel for the next night. The people above us had kids running the hall, and then they were jumping off the beds etc. The 2 women next door sat outside our room talking until 2am and smoking. Someone had a dog that barked for a couple hours. Then the adjoining room family sounded like they were jumping and running 1/2 the night. They must have showered 15 times or letting people in to shower.I’ve never seen so many people come and go. The parking lot had people walking around at all hours. The blinds seemed seethrough. I went outside and sure enough we were like in a fish bowl! We took our girls blankets and hung them over the window. We both only got a couple hours sleep. None of us wanted to use the shower. My husband went to get something for us to nibble on at their breakfast. There were no plates Left( this was at 7:45am.) There were only waffles and a couple apples & hardboiled eggs, some yogurt . The eggs were bad, tasted sour. We packed up and I walked to the lobby. The guy was really nice. I asked for a refund after I explained the issues. He just apologized and issued a refund. I have never been in a hotel room with so many problems. This hotel needs an overhaul, and a health and safety inspection!
AdventurousTrave
|1 review
Property management issues This property has a solid physical plant but suffers from mismanagement. The room was clean, so housekeeping was doing its job, but had some real maintenance issues. The sink cabinet left the plumbing beneath exposed, an ugly design flaw. The lid on our toilet tank was broken - an easy thing to replace. The in-room fridge lacked a freezer. The breakfast bar was OK, but there were no plates, only bowls. Apparently the manager had failed to order plates. Overall, a very mediocre stay.
Karina J
|1 review
MOTEL 6 IS PROBABLY CLEANER so i am normally not the type of person to complain but this hotel PLEASE STAY AWAY!!! so upon checking in, nobody was at the front desk. their was like three people waiting come to find out THE FRONT DESK PERSON WAS TAKING A SHOWER very unprofessional. so i had two rooms for one night and the first room was better than mine and my husbands room. so i go back to the front and someone is already complaining about there rooms. As a front desk agent i get it not to be screamed at, but there rooms are definitely not as clean, the rooms are completely out of date, there was flies flying buy our room door, and their was only one small towel. so i had asked to switch rooms to the front of the building. the room in the front was way better, i mean the water did suck when you tried to take a shower but definitely decent then the one that my husband and i had the first room. The second room had my kids and my mother, their room was okay still not that clean i had switched there room up front as well, cause there was a dog next door barking, the door on the outside lock wasn't secured that well. so they ended up moving up front too. made me feel safe that they were up front. overall i liked how it is minutes away from the beach. but i feel like the rooms in the back of the hotel was the bad part of the hotel then the rooms on the ocean side. and the workers were obviously unprofessional and that hotel is completely OUTDATED and definitely needs NEW MANGEMENT and NEW STAFF!!!! as a front desk person this hotel was just a bad place to stay and i will not be staying their again at all!!!!!
Drew W
|1 review
STAY AWAY! No cares about room states, just minimums to get your money. DO NOT BOOK! Bad experience! Checked in after 6 pm, and was given a room on the third floor. Property wasn't setup all that well, felt like a maze with the stair wells, and dead ends. First room we got was poor, obvious management either didn't know there were issues with the room or were indifferent. First thing we noticed was a window header that was obviously yanked out of the wall and was left standing in the corner, potential hazard to trip or have fall over. Towel rack, and dispensers in shower were barely hanging as they too looked like intentional damage. Happened to look at smoke alarm and noticed it had been disabled, found the battery in a drawer. Also, no towels in the room. Called the front desk to let them know of the issues and it seemed they didn't care. Went to front desk, clerk did not care and looked like I was an inconvenience. After a bit, he finally decided to give us another room. Went to that one, which was better, but had no towels. Called front desk and was told he would bring some up. We waited for 45 minutes, he never showed and we had to be somewhere. When we got back to the hotel, no towels were delivered and Clerk stated he tried to deliver towels but no one was there. After 10 minutes, he gave me some towels fresh out of the dryer. Got back to the room and looked at the towels, they smelled clean, a bit damp, but stained with oil or dirt. By this point I didn't feel like dealing with this issue. This was the worst experience I've had with hotels by far. Should have stuck with Motel 6, but thought a hotel by Radisson would be good. The pool was closed with no apparent work being done. Seems they didn't want to hassle with it. Even if the pool was working, not sure if I would have used it due to the strong odor from other guests smoking weed. The lighting for some stairwells were poor, either flickering or dimmed, making it hard to see the stairs at night, much less what's around it. Parking is limited, with trailers taking spots up, and the lot acts as a paid parking area for the nearby beach.
dirw2017
|1 review
Do not book this hotel, very disappointing. Do not book this hotel Washroom was not cleaned, no fresh towels only one wet used one. Front desk would not address the issue. Shower and sink were both clogged, standing in 6 inches of water after shower. Toilet overflowed and left an inch of water on the floor. Bathroom had mold in the tile and around shower fixtures. bathroom vent looked like it had not been cleaned in years and was ready to fall down. All common areas were very dirty. Stayed 4 nights and did not have housekeeping the whole stay. Pool has not been in operation since 2019. Not sure how Choice Hotel would put branding on this type of hotel. Worst hotel stay I have ever experienced.

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