Holiday Inn Marquette by IHG

Nice hotel friendly staff This hotel is updated and clean! Staff is very helpful and welcoming. Food is great in the restaurant and great service. Beds & bedding - clean and comfortable! Elevators were oddly small, so you may have to squeeze in or take a few minutes to use them. Great experience- would stay here again and recommend to others.

Poor management We reserved a room for a local event that was subsequently cancelled. We cancelled our reservation 3 weeks prior to the scheduled event. We were told that they could not refund our reservation and would charge us the entire amount. We requested a partial refund or even a credit to be used at a later time and were denied. We contacted IHG and were told that we should reinstate our cancelled rooms so that the hotel manager could make the necessary credit adjustments to our credit card. When speaking with Amber Giddings front desk manager (who was extremely unprofessional) we were told that was not possible. We again called IHG and requested a conference call between the hotel manager and IHG, to which we were told that would not be possible. Amber told us to research the cancellation policy, which we did…the policy stated that a cancelled reservation would result in a one day room fee. When we sent Amber the cancellation policy, she responded by telling us that we had an incorrect policy. (how convenient). We then asked to speak to Amber’s superior to which we were told that SHE had the final say in the matter and she would not be supplying us with the requested contact information. As an operator of a family owned service industry business, the unprofessionalism displayed by this particular Holiday Inn is appalling. IHG should be embarrassed. We have used IHG/Holiday Inn and its other properties for over 35 years. We will go out of our way to NEVER again use another one of its properties.

Clean & friendly Nice place, very clean. Staff very helpful & friendly. Attached restaurant not the greatest, but good options sold in lobby and vending machine. Get a room not facing the highway if you are a light sleeper. Conviently located for us, will stay again!

An adequate stay,nothing horrible, nothing special. It is an older hotel somewhat recently updated. So not bad. We just stayed for one night. A bit of an inconvenience to get to as you have to double back if coming from the east. Breakfast was not included and we didn't eat here. So a short review...

Great Place to stay while in Marquette Completely blacked out room which is immaculate and well appointed. Everything about this place was a good experience. Good in all ways. Security and lighting outside was good. Location is terrific. You are on the edge of downtown Marquette and on the highway heading west. There are nearby restaurants of which the area has many good choices. Very little fancy dining but delicious food in many. We did not try the Holiday Inn Restaurant or bar while staying. Overall, extremely clean and quiet.