Best Western Mason Inn

If you know the exact amount of days get it when you do it through the app don't decide once you get there to get extra days bec The location was Great ! I FELT SAFE when I was in the HALLWAYS and The PARKING LOT. The rooms were CLEAN. NO BUGS . Outside of our room in the hallway there was this metal plate it was folded easily to be tripped on this thank God I did not trip. The breakfast was okay the sausage could have been cooked a little longer I decided to have the oatmeal the apple juice tasted like tap water. So I decided not to have the coffee because who likes tap water. The eggs did not look the best. The chocolate muffin was good. The pool and hot tub area look nice from afar the water in the hot tub to me was dirty. There were too many people to experience the pool but the pool was HEATED. Did not care for the hidden fees. $100 for the deposit for the room also if there were extra additional nights it was $100 every night which the woman behind the counter did explain that if there was nothing that you did wrong with the room that it would go back to your card 3 to 5 UP TO 15 business days depending on the bank. But yet though they were so quick to pull that $100 off the card. The location of the hotel was in a good area for shopping a lot of restaurants walking distance also the Walmart was 4 minutes away (driving) . gas station was not very far not at all . No pets were allowed . The tub backed up when we were in the shower we made a comment to the person at the desk and they said oh we will get maintenance on it we felt like maintenance should already take care of it before we checked in or they should have given us a different room with a working tub because no one likes to be standing in dirty water when you're trying to get clean.

Great hotel but beware of $100 Incidental authorization. This is a great hotel located right off of 71. Great location and better then average pool. The only complaint is the blanket $100 incidental policy for everyone . Its hate to pay for room out of bank and have an extra $100 held out 3-5 business days. I think elite members and regular customers that authorization should be waived

Comfortable and hassle-free We stayed at the Best Western Mason Inn for two nights while attending the Cincinnati Open tennis tournament. The stay was comfortable, quiet, and hassle-free. The room and public areas were clean and in good repair. The breakfast area attendant kept things clean and well-stocked. Check-in and -out were hassle-free. Parking was free and there seemed to be enough room for all guests. Wi-fi internet was adequate for our needs. The location is convenient to the tennis center and King's Island.

Convenient to King’s Island Check in and out was easy, and they had nice staff. Room was small and the phone outlets, mini fridge, tv, and clock were all not working. However, they sent up maintenance to fix all issues. Pool was small but not too cold, and the hot tub was nice. Breakfast was ok and comparable to other hotels, but my husband wished they had biscuits and gravy. I still have not received my $100 deposit back that was added on top of the regular charges, but it’s only been a few days so I’ll keep watching for this. The beds were comfortable, and I liked being close to interstate and King’s Island.

Stay somewhere else. If I could give this hotel less than one star I would. Terrible customer service, paper thin walls, it was like the people next door were in the same room with us. Way over prices for the condition of the tiny rooms. You're better off staying literally anywhere else.