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Quality Inn Massena

Massena, New York United States of America

Quality Inn Massena
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Bill B
3 years ago
Very short stay, average hotel I met 3 different staff members during my short stay at this hotel. They were the best part of the facility. All were friendly, helpful and accommodating. The hotel itself isn't bad. But I wouldn't say it's good either. The lobby is nice and the hallways are nice. My room was an acceptable level of clean. It was however very small. I was ok with its size as it was just me in the trip. I also accepted the smaller room from the desk clerk who was good enough to let me know the third party I booked through booked me a smoking room. The hotel parking lot was very cramped with difficult turning angles. The exterior stairwell from the parking lot was very sketchy and dirty and as I found out after climbing a flight of stairs you couldn't access the hotel from the outside. The breakfast was a typical selection, nothing extraordinary but it tasted fine and was filling. I wouldn't say I would want to spend a lot of time here. But as a short overnight stay it was acceptable.

Property LocationA stay at Quality Inn Massena places you in the heart of Massena, steps from Massena Museum and a 1-minute drive from Bowlmor Lanes. This hotel is 1 mi (1.7 km) from Raquette River and 1.1 mi (1.7 km) from Grasse River.

RoomsMake yourself at home in one of the 117 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers.

AmenitiesTake advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a banquet hall.

DiningGrab a bite to eat at Dars Place, a family restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 6 AM to 9:00 AM.

Business, Other AmenitiesFeatured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Bill B
Very short stay, average hotel I met 3 different staff members during my short stay at this hotel. They were the best part of the facility. All were friendly, helpful and accommodating. The hotel itself isn't bad. But I wouldn't say it's good either. The lobby is nice and the hallways are nice. My room was an acceptable level of clean. It was however very small. I was ok with its size as it was just me in the trip. I also accepted the smaller room from the desk clerk who was good enough to let me know the third party I booked through booked me a smoking room. The hotel parking lot was very cramped with difficult turning angles. The exterior stairwell from the parking lot was very sketchy and dirty and as I found out after climbing a flight of stairs you couldn't access the hotel from the outside. The breakfast was a typical selection, nothing extraordinary but it tasted fine and was filling. I wouldn't say I would want to spend a lot of time here. But as a short overnight stay it was acceptable.
Bazz1311
Avoid this hotel! Our floor and room had a musty smell, like an old basement. The room was entirely too small that the TV was on the side, not at the end of the bed. There were ants crawling up the wall. The shower was grimey. The A/C sounded like a diesel truck was parked outside the window. There was a brownish red stain next to the bed. The bed was a double and pushed up against the corner along the wall and the phone was on the wall as there was not enough room for even a night stand. The toilet was leaking rust around the back onto the floor. The mirrors in the bathroom had not been cleaned so there were cloudy streaks all over them. Lamps attached to headboard were dirty snd dusty. Wallpaper was peeling. The desk chair was torn and rickety, felt like you would fall to one side. The concierge did not ask us how our stay was as we would have told him then. Will never be back and would never recommend. Would have been better off sleeping in the car.
ChrisGoExplore
Horrible place, stay in your car instead! All around horrible. There was a smell to the room as you open the door, Once the door was open, I ended up discovering that I had half a room, Could have been perfect for an office. Bed was up against the wall, and the mattress had a huge dip in it, awful sleep. There was 12 inch circular stain on the carpet, mirror was improperly cleaned, lamp shades and bulbs had dust and cob webs on them. Cleary they can't afford people to clean the rooms properly. Oh yes, the AC unit was loud enough, was comparable to a diesel truck parked and idle outside.
441louisev
disaterous The room was very dirty and the front desk person, Michelle, was extremely rude. When we approached to ask a question she was snippy and sarcastic. The lobby was decent and the restaurant was okay but its owned and ran by a different entity. I would never stay here again.
345maxwee
Horrible Dump! Stay away This place is truly a filthy dump. The bath tub did not drain and my repeated complaints were ignored. After 5 days they moved me to a different equally filthy room where the microwave and refrigerator did not work. The thermostat did not work. I wanted to do some laundry and the washer and dryer were out of order. The carpets in both rooms were old moldy and smelled of dog piss. Nothing in this place works and no one is in charge. Do yourself a favor and stay somewhere else. I don’t know who these people are who give this dump a five or four star ratings.

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