Sleep Inn Matthews - Charlotte

Great place for the price Great place for the price. Comfortable and clean. Good coffee. I would stay here again. Nice breakfast. Visiting family in the area. Beds were firm and AC was cold. Pool was not working. This is making me type 200 characters and I don’t have anything else to say.

It was a good experience no complaints It was very good experience. Very friendly staff and helpful. We will come back again. Very good location and plenty of restaurants nearby . We don't have pet but nice to see that this property is pet friendly. We will be coming back to this location in future. Thank you.

A Little Disappointed While we generally have had positive says at Sleep Inn properties, this one fell a little below the standard we have seen at other Sleep Inns. Positives are check-in was quick and the room was clean. Clean but appeared dated. Cost of the room was less than most in the area. Negatives...Grout/Caulking in the bathroom was definitely mot done by a professional. Carpet appeared to be worn, Breakfast area obviously was not designed for the purpose it now serves. Very cramped and crowded at the food counters. It was in a corner with a table also in the way. Warm choices did not change from day to day. The first day we were there the bread products were taken away 15 minutes from closing and the people who came in at that point were not able to get those. Only two cereal choices and surprisingly no yogurt which all other Sleep Inns have had. Overall very below average breakfast unless you only wanted waffles. Also, the orange and apple juices were definitely watered down a little more than normal. If we come back to the area we will probably stay elsewhere.

Blocked at Breakfast Staffer stalked me during breakfast and prohibited me from bringing a meal up to my room for my date. She said it was a written rule posted on a wall that guest must eat breakfast in the breakfast cafe

Broken down and smelled bad The beds and pillows were comfortable but that's where the good review ends. We were in Room 102 which is in the pet friendly wing. We have a small dog. Before booking I called and talked with a man at the front desk who assured me the room would would not have a smell but it did smell, strongly, of a cleaning product/pesticide. The whole hall smelled of it, a sickening aroma. When I got home my clothes smelled like that cleaning product. I opened the window. We are on the ground floor and the window opens though no screen. But then I discovered that when I closed the window there was no way to lock it. The lock had been broken. We put the luggage holder into the other half of the window so no one could open it from the outside. Only one lightbulb worked in the three lamps. The water tasted foul so I could not make drinkable tea with it. The mini refrigerator was set so low that it froze our food. The bathroom is tiny, right next to one of the beds, and the shower dripped all night, loudly. The only ice available was on the fourth floor as the ice maker on our floor was broken. We paid $150 for the room, as the dog cost an additional $40. Now she smells bad, like the room. Recently we traveled across part of the US and I booked us places for every night, pet friendly, and by reading reviews in advance I got great hotels that cost less than this place. It doesn't have to be so shabby.