Staybridge Suites Cleveland Mayfield Heights Beachwood by IHG

Room 138 was there Staying at the Staybridge Suites Mayfield Heights has been an experience filled with both highs and lows, marked by moments of genuine care from the staff and frustrating obstacles. My numerous stays at this IHG establishment have shown me the full range of service, from deep compassion and understanding to instances where improvements are clearly needed. Despite some of these challenges, I’ve found reasons to keep returning, largely because of the commitment and kindness of specific individuals who have made a lasting impact on my experience. Like any establishment, IHG has its faults. There have been times when getting my room cleaned has felt like a feat of patience, with days passing before the housekeeping service finally arrives. Notably, these delays are a recurring issue, causing significant inconvenience, especially during extended stays. Then, there’s the unforgettable impression left by Angie, a night auditor whose rude and abrasive demeanor has deterred me from fully enjoying some of the amenities, like breakfast. Encountering Angie several times, I chose to avoid the breakfast area altogether on multiple occasions simply to keep my day’s start as peaceful as possible, preferring not to cross paths with her. Additionally, I have dealt with ongoing promises to fix broken items in my room that were already damaged upon my arrival—promises that, sadly, have gone unfulfilled. These issues can feel disheartening, detracting from the overall quality IHG strives to uphold. Yet, amidst these challenges, there is a silver lining in the people who genuinely care. Staff members like Zee bring light to each stay, transforming what could be a merely transactional hotel experience into something profoundly human and heartfelt. Zee takes the time to ask how we’re doing after medical appointments, an act of compassion that resonates deeply with me. Knowing that someone cares about my well-being enough to remember these details—and to check in on me as a person, not just as a guest—is a comfort that can’t be overstated. Zee’s gestures, such as bringing ice to my room when the ice maker is out of service or assisting with the delivery of groceries, go beyond the call of duty. This kindness and dedication, especially knowing that there’s a chemo patient in the room, brings tears to my eyes and makes me feel seen and supported in ways I hadn’t anticipated. It’s because of people like Zee that I feel a true sense of belonging here, something rare to find in temporary lodging. Briana, another standout, exudes patience and empathy in every interaction. Whether assisting with my many questions or addressing any issues I encounter, her caring tone and thoroughness are a breath of fresh air. Her approach demonstrates a commitment to service that acknowledges the guest’s perspective, making my stays smoother and easing any concerns. Briana’s presence is a comforting reminder that there are people within this establishment who truly care about creating a positive experience for their guests, even when larger systems may fall short. Moreover, the housekeeping staff, particularly the melanated housekeepers, consistently go above and beyond. When assigned to my room, they are thorough, ensuring every detail is attended to with a level of care and precision that stands out. These housekeepers take pride in their work, and their efforts to maintain a clean and welcoming environment make a world of difference. Their dedication, often in the face of systemic issues such as delayed cleaning schedules, is deeply appreciated and does not go unnoticed. In summary, while my experiences with IHG and the Staybridge Suites Mayfield Heights have had their share of frustrations, they have also been filled with meaningful encounters with people who care. The kindness shown by Zee, Briana, and the dedicated housekeepers is what keeps me returning despite the setbacks. They have created a sense of home in a transient space, where compassion and connection make each stay more than just a temporary stop. It’s because of them that I feel an attachment to this place, not just as a guest but as someone genuinely cared for, in ways that make leaving here feel difficult.

Our Favorite Beachwood/Cleveland Hotel We originally came to this hotel because I had many IHG (Holiday Inn & family) points and ot was close to where my mother-in-law lived. But even now that she's gone, whenever we come to Cleveland we stay here by choice. Few years back, the property had gone to seed. But the new African-American management is scrambling as fast as they can to upgrade and refresh the place. The vibe is friendly, unpretentious, welcoming, and service-oriented. Nothing fancy, but super pleasant

Stay away from this place. We had family stay at the hotel for my mother’s funeral. We were ashamed to have our family stay at this hotel when there were better accommodations in the area. Let’s start with the room being dirty and looking dinghy. Let’s talk about people cooking fish at 4am. Let’s also talk about the room not being made up as of 9pm. Didn’t need this added stress at a time like this. Stay away from this place and stay at the better accommodations in the area.

Amazing stay near Cleveland We stopped here on a trip from Boston to Chicago. We were looking to stay close to the highway and not have to go into the city. What a FANTASTIC choice. After a long day of driving, we were greeted by an AMAZING front desk clerk named Ty (I believe that was her name). She was so kind and helpful. She helped us get a perfect room for our needs and made a fantastic recommendation for where to get dinner on the later side when several restaurants had already closed. The rest of the hotel staff was equally amazing. Anytime you passed any staff member you received a cheerful greeting. The breakfast was your standard free hotel breakfast, which was fine. We got to breakfast near the end, but selections were still good and the staff cleaning up the breakfast were delightful. If I am ever in the Cleveland area again, I won't look anywhere else. I will 100% stay here again.

TLC My husband had cataract surgery. For the right eye we stayed up the road at a hotel with a great location in the mall. For the second hotel we stayed at Staybridge Suites in Mayfield Heights. I think I am a great one to compare! When we entered Staybridge Suites we received a warm greeting by Tess and Zee. The room was huge I can watch TV in a separate room while he recovers. There is a refrigerator, microwave and toaster in room. It was very clean. The furniture is older but comfortable. The hotel is in a remote area . The other hotel was in mall (but most of the stores are closed!) The price of this Staybridge was a lot more reasonable than the one up the road and a lot more amenities. Tess and Zee were wonderful with great customer service skills. I will be back and will recommend this hotel to other post operative patients. Sometimes you need a little TLC