Wyndham Midland Downtown

Terrible experience onnour anniversary I booked this hotel room straight off of there website one month prior to check in date. I booked a room that had a jetted whirlpool tub so the price was a little higher than a regular room because if this. This was the main reason I booked with this hotel. When we arrive and get to our room, NO whirlpool tub. I go to find out about the room I booked vs what I received. I was told they only have 1 room that has this tub and it has been broken for 2 YEARS. They said they couldn't offer a refund or discount because I booked online. Even though it was straight off their own website and not a third party booking. So I am not sure why NO ONE tried to reach out to me when the reservation went through letting me know this room was actually not available. They did give us vouchers for free breakfast in the morning. We had diner at the restaurant in house. The food was mediocre at best. Staff needs trained better. The gentleman that seated us said there was 'complimentary' glass of champagne with the meal. When we asked the waitress for this she didnt know what we were talking about and had to go ask the first gentleman. Then came back and said the bar is seperate so she would need a credit card. I said but we were told it was 'complimentary' Then they brought out the Manager and said the first guy misspoke. And champagne is sold by the bottle. So BIG difference between saying you get a complimentary glass of champagne or saying you can pair a glass of wine with your meal if you want. So the only drink available was water. The 'free' breakfast we were offered as compensation for our room was terrible, and not something I would have paid for anyway. The biscuits were rock hard. It was just buffet style, and we had to wait with our plates at the table while the staff brought us silverware. She brought us each a single fork just in her hands, no napkins. Had to wait for them to bring more little plastic cups to get some juice. Have had much better breakfast at free continental breakfast in cheaper hotels. This was our 10 year anniversary and so much disappointment with this hotel. We will never stay here again. Probably won't stay at any Hilton as there brand has severely gone downhill.

Nil Was tricked into booking tried contacting hotel after 5 minutes but they didn’t respond stole my money ….very angry ..Booking .com even tried but they didn’t respond to them either don’t do any business with them

It's the People Here who Make this Place Great! We stayed in this Double Tree Hotel on August 12, 2023 to attend our friend's wedding in a nearby Church within walking distant. Out of our expectation, the front desk lady was doing an excellent job after we drove more than 4 hours from Fort Worth. She told us the time is still early at 11:00a.m., they will have the room ready earliest at 1:00p.m. (even regularly after 2:00 or 3:00p.m.). Then she made excellent recommendation for us to go to a nearby restaurant for lunch. The restaurant tasted great! As we came back, the room was ready, and we checked in smoothly. The sheet and pillow are clean with such smell of cleanliness. The is the 4th hotel experience for me in 2023, this DoubleTree is the cleanest among all! We attended the wedding and came back. Again, the front desk lady tried everything to make us feel comfortable. For example, she offered delicious free cookies for our kids. Told us the pool access time and area, gave us complimentary newspaper, etc. That lady deserved a promotion. My kids enjoyed the pool time in the afternoon. The pool is old but ok. We stay for a night, and check out on Sunday morning after the church service. The check out team was friendly and effective. I admits that this Hotel property is old. Yet, with friendly people and nice service, that makes this hotel stand out great. Please keep up the good work, good spirit, and the good people. I give this hotel a five stars.

Worst Hilton property and customer service I stayed 3 nights for a business trip in Midland and had the worst experience. Sadly, I cannot recommend it. I think the Marriott that is only a mile away is so much better and significantly better in pricing as well as the overall experience.

Roach Motel would be better. I would never stay again nor should anyone. I would never ever stay at this roach motel again. The sheets were dirty the lights barely worked. The electrial hazard alone was scary. The dirtyness and poor maintence is do bad. My door wouldn't shut. So many negatives stay away from this HOTEL