Staybridge Suites Missoula by IHG

Hotel didn't allow checkin due to system issues and we were left stranded the whole night. Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

Good for dogs and a very nice breakfast. Stayed with two dogs, $25 total for both, one night. We were upgraded to a one bedroom suite, on top floor, which was delightful for the extra space, although we didn't use the full kitchen. Nice to have the vinyl flooring in the kitchen for feeding/watering the dogs, and I wish hotels would start doing away with carpeting in all rooms. The windows opened only about 4 inches-- not enough to suit my wish for fresh air. Thankfully the room was not overly scented with cleaning materials, and the the room was mostly clean (as evidenced by our dogs lack of interest in sniffing the carpet, but one of them found something to eat just under the bed). I don't get why a double queen room would have a nightstand only between the beds-- so as the person on the outer side, I had no place to put my glasses, phone, etc. The hotel sits along a small river, with benches and a walking path, and currently there's an empty field across the river--nice for the dogs. The dog waste-bag dispenser was empty. Excellent breakfast, really good choices esp for non-meat eaters, with an impressive selection of granola, cut fruit, fresh berries. There was also good bacon, nicely cooked.

Staybridge Missoula is the best hands down! Without a doubt the best hotel in Missoula. I live in hotels for my job and this place knocks it out of the park. The breakfast bar has fresh fruit, yogurt, real meat and eggs, the nighttime social from 530 to 7 serves up beer and wine with a pretty spectacular light meal. All free. Laundry is free and the rooms are like mini apartments. The hottub is actually hot and clean and the staff is amazingly friendly. Anna the manager that I had the joy of meeting tonight really knows what she is doing in providing a wonderful guest experience. I have stayed at every other hotel in this town and none compare. 5 stars for this hotel!

Staybridge - An Exceptional Place to Stay! This is a wonderful facility. Everything about it is A+ - exceptional! The staff members are personable and welcoming. The facilities - from the business center to the fitness center to the recreation room - are excellent. The rooms are well appointed, clean, and comfortable. The evening socials and breakfasts are among the best I have experienced. Missoula has a number of good properties, but I cannot imagine any that is better.

Book this now! What a fantastic stay! This place was awesome. The staff was friendly, the rooms were clean, and you don’t have to check out until noon!! The beds were sooooo comfy!!! There were things to do with the kids; pool table, basketball court outside , indoor pool. Everytime I came out of my room there were people in the halls cleaning (which is always a good sign)! Now onto the very best part… Their breakfast!!!! It was top notch! I could not believe the spread. A yogurt bar, bagels, waffle maker, eggs, fruit, and more! The woman who runs the breakfast was fantastic. She was on top of it the entire time, Super helpful and readily available. The staff at this place were just so beyond amazing! We travel a lot and I was so impressed with all of the accommodations, cleanliness, yummy breakfast and the coziest beds! I cannot wait to go back. Keep up the great work! Book this place N-O-W!