Holiday Inn Express & Suites Moab by IHG

Renovated but bad housekeeping. Not clean and poor maintenance. High prices for what you get. I stayed at the Holiday Inn Express & Suites Moab for a single night when passing through the Moab area on the midpoint of a road trip. While an older late 1990s or early 2000s example of a Holiday Inn Express, the property has been renovated feels like it has been renovated within the last year or two. In terms of location, the hotel is about 2 miles from the heart of Moab and near national parks, public lands, etc. If you're a walker, you can easily walk into downtown for dinner or whatever. But I didn't see a bar or restaurant next to or across from the property. It would be nice if the hotel got a license to sell beer and wine in the pantry market in the lobby or even added a restaurant. While Holiday Inn Expresses don't typically have an actual bar/restaurant, there are exemptions in North America. Within Europe, almost all HIE properties have expanded F&B options. At check-in I was never thanked for my IHG elite status nor offered any kind of amenity, not even a free bottle of water. The traditional luggage carts have been replaced by airport-style trollies, which are too small for parties of more than one person. They need to bring back proper luggage carts. In the lobby, there is a rack with assorted brochures, magazines, guides, etc. Free copies of the local newspaper are also provided, which is nice as many hotels have eliminated newspapers since the pandemic. Call me old-fashioned but I enjoy reading a print newspaper. The breakfast area is huge. And thankfully, breakfast starts at 6 am, which is nice. The breakfast offering is the typical HIE buffet that's free for all guests. The gym is big for a Holiday Inn Express and well-equipped with newish equipment. The pool and hot tub are outside and are very nice. Almost resort-like. There's a fair amount of seating. In addition to the pool and hot tub there is a fireplace for the evening nights, when it can (and does) get cold in the desert. At the pool the towels are too small. They're about half the size of a standard bath or pool towel. So most guests use 3 or 4 towels if they're sunbathing on a lounge chair. The hotel should invest in full-size pool towels. I booked a 2-queen suite. One of their premium rooms. While the room was clearly newish and featured one of the latest iterations of the Holiday Inn Express room design, the room was NOT clean. There was fecal matter on the toilet; extensive amounts of hair in the bathroom on the countertop, the floor, the tub-shower, etc.; stains on the walls in the bathroom; white fluid stains on the sofa (use your imagination); and mold, mildew or grime in the tub-shower by the dispensers and also the caulking. I reported the bathroom cleanliness issues to a manager. I think she was the GM. No housekeepers were on duty at around 5 pm on a Friday. She personally came up to the room and cleaned the bathroom. She also apologized and offered to credit my IHG account with 63,000 points, which was the equivalent of refunding my stay as I used points for the booking. She handled the situation appropriately, although obviously the issue should have never occured in the first place. Separate from the cleanliness issue, I also saw several examples of poor maintenance. Scratched, scuffed, and damaged walls in public spaces. Chipped wood fixtures, etc. My suite was well-appointed with plenty of accessible electrical and USB outlets, a microwave and refrigerator, and Keurig coffeemaker. The TV was very large and featured a full selection of channels. However, no printed TV channel guide is provided. My 82-year-old father had difficulty finding channels. I'm sure other senior citizens have the same problem. In the bathroom, the shampoo, conditioner, body wash, and lotion were in wall-mounted dispensers. No bar of soap was provided. Instead, a dispenser with hand wash is mounted on the wall. IHG greenwashes guests by not mandating a bar of soap. Hand wash is not the same as soap. No other amenities, like a face cleansing cloth, or plastic-wrapped drinking glasses were provided. Also, in the bathroom, you can't turn on the light without turning on the overhead exhaust fan. All things considered, the Holiday Inn Express & Suites Moab has newish product and a nice pool albeit a pool that's smaller than competing Moab hotels like the Fairfield. But IHG recognition or benefits are nonexistent and cleanliness and overall maintenance are poor. Not cleaning fecal matter stains from the toilet is beyond unacceptable. If they aren't cleaning or sanitizing the toilet, what else aren't they doing? For the price (both cash and IHG points), you can do better. The Hyatt Place has a bar and a slightly better location. The Fairfield has a much bigger pool and feels more like a resort. I would consider giving the Holiday Inn Express a second chance but only if the price was right.

Good Place in Moab Stayed for 1 night as a family. Pay attention to your directions device as the entrance to this property is very easy to miss. It is a large property and appeared to be mostly occupied. Laundry facilities can be challenging to use as they are in constant demand. Machines are $2 each, quarters only. Laundry soap/dryer sheets can be purchased on-site. Plenty of dining options in Moab. Breakfast was as expected and the dining area is large. There is an indoor pool.

Fantastic place!! Family of 17 on vacation , and they were more than accommodating! All staff were super friendly and helpful! And quick to respond to any requests! The hotel was clean, modern, and spacious! Breakfast was great! Lots of variety and plenty of room! Awesome pool with fireplace and two hot tubs! Close to national parks and downtown! Also was a stop for the free local transit service!! Definitely would recommend this place!

Maintenance staff for the win! Came here for arches My son wanted to take a picture of his bear _ at all the pools we stayed at along the way. In the morning we stopped by the pool but it was closed. Jose the maintenance guy loved that he was taking pictures so much that he turned on the waterfall feature just for my kid. Took a few mins to chat with us and he was an absolute delight! Jose you’re amazing The rest of the staff was equally nice but this guy was above and beyond! Hotel was clean and perfect as well!

Overall wonderful! We received such great customer service. Everything was so clean and they provided a great breakfast. We also appreciated the laundry to use. This was a beautiful place to stay with our family. It was also very convenient to get the shuttle to downtown. Thank you!