Country Inn & Suites by Radisson, Moline Airport, IL

Dismal and Frustrating Experiences with Front Desk Staff Front desk clerk gave me a room by mistake that was reserved in computer to another party who happened to be attending same function that I was. Instead of changing reservations in the computer, the clerk put that party in the room that the computer reserved for me. This left us each in rooms reserved to the other party. When we each checked out at separate times, clerk gave us receipt for the other party since it had never been corrected in computer. On top of all that, every time I left the property and returned, my key would not work. When clerk asked my name and room number and the name didn’t match computer, the clerk hesitated to reprogram key, treated me like I was wrong and at times was argumentative. I had to explain entire situation almost every time, even though we encountered the same clerk each time from check-in through third day of stay. The other party had same difficulty with key and had same issues getting their key reprogrammed. There was a different clerk when I checked out and I asked if we were the only ones having issues with keys not working. He replied that it does happen because the programmer machine is old. Overall, room was adequate and breakfast bar was good, but I would not stay there again because of the frustrating, unprofessional, and dismal service from the front desk staff.

Exceeding expectations! After staying at another hotel down from this one, we needed a clean, safe place. Excellent rooms, great staff, and the breakfast is awesome! Melissa and Karen specifically were the best, and make it feel like home. Keep up the great work!

Great experience This hotel is very nice! I was impressed as soon as I stepped in the front door. There’s a beautiful sitting area in the lobby. My room was very clean, and comfortable. The breakfast was very good with a nice assortment of foods.

Terrible customer service and rude staff! Terrible customer service and staff was not helpful at all. Manager, owner never seemed to be available and when he was he was just as unhelpful and as rude as his staff. I made a reservation and called well in advance to modify it. When I arrived I was told my the front desk staff that there was no reservation at all. She offered no assistance or solution for the problem. In addition I was charged for the entire stay when in fact I didn't stay there at all! I contacted the facility dozens of times and when I finally got in touch with the General Manager he kept interrupting me and telling me that it wasn't their problem and although he could reverse the charge he wasn't going to. Lobby was dirty and there was a long line with long wait times! Nobody even greeted us when we walked in. Terrible customer service and staff is extremely rude and not helpful at all! I wouldn't recommend staying here at all!

Beautiful The front desk attendant was very kind, the service has been perfect and the room is beautiful. They have really went out of their way to make this a beautiful place to stay during your travels through life.