Antaris Cintermex

Okay in the end but a struggle to get there I arrived late from the airport and struggled through a restless night as the hotel is on a very busy thoroughfare. Trucks go by all night and the windows provide almost no insulation from the noise. Add to that internet kept dropping. My room was at the end of a very long hall so perhaps I was just too far from the router. The fan in the bathroom sounded like a passing train and went on automatically when you turned on the light so I ended up using the bathroom in the dark. In the morning I asked if I could change my room and was told to check availability later that day. When I returned early evening I was told that someone would bring a key up to my room and help me move. After over an hour I went back to reception desk. The woman searched rooms but the two she offered had similar locations; one room was actually worse since it was across the hall from whatever machinery controlled temperature in the hotel and it sounded like a power plant. After standing there for some time the manager came out and intervened. I was given a slight upgrade and a room that faced the side road. It was much quieter! Internet was a little better but not by a lot—very slow and tough to stream. I'd hoped to watch some evening sessions from the conference I was attending but no such luck. As to other aspects of the stay—breakfast buffet is pretty uninspired and pretty unappealing although the woman at the grill was great. Coffee was undrinkable unless you like dark water. The rooms (even the upgraded one) are very basic—bed, cable TV (CNN came through with a lot of interference in the upgraded room), towels, shampoo, body lotion, two bottles of water. No tissues. I had to ask for a hair dryer at the desk. No extras. On the plus side, the hotel is very clean!

Horrible attention, they canceled my reservation I had a booking reservation for this hotel and called twice to confirm the reservation was done and good, before we were traveling. I called the same day I was traveling because the payment didn’t go through and I got a notification about it. However, the payment was going to be once checking in. I called later that day before traveling, and they told me my reservation was canceled, but I got no notification about, and once I called Booking, they told me the reservation was active on their side, and that the problem was with the hotel, because they canceled it on their side and gave me no notification. I needed to find another hotel the same day I was traveling.

I enjoyed my stay and I'm for sure going back and staying. Carmen mendoza was one of the best waitress in the entire restaurant, she was kind,sweet,and she overall such an amazing and helpful person. She helped me get through the city of monterrey. She helped my daughters translate the things on the menu, and explained everything to them.

The best It is a nice place, in the restaurant part, Ms. Mendoza was great and very helpful. at the front desk Mr. Pascual and Mr. David were polite and friendly. the part of the cleanliness in the room very good. without hesitation I'll go back to the hotel.

Breakfast/ stay It was such and amazing place to stay, the service was absolutely great! I definitely enjoyed my stay there my breakfast and the service there was amazing the lady that helped us there was so sweet and very enjoyable to talk to her name is carmen, y’all definitely need to ask for her she’s so nice. This hotel is amazing _ You will not regret staying here at all!