Hampton Inn Philadelphia Mt. Laurel

Wonderful Hampton Inn My husband and I have stayed in this Hampton Inn many times. It is close to my son who lives in Philly. It is always a pleasure to stay here and rooms are very clean and nicely decorated. The lobby has been recently remodeled and service is wonderful. Sandra Jackson, the general manager, is truly wonderful and so friendly in addition to being patient and helpful with my husband's requests for quiet rooms since he is very noise sensitive. She is great and runs an excellent Hampton Inn. I highly recommend for anyone staying in this area.

could have been better I loved that there was 24/7 coffee in the lobby. The bed was very uncomfortable. No matter where I slept I always fell in the middle. Beware of room 225 it is next to the elevator and the elevator makes so much noise. If there is a lot of people at the hotel you will be awoken by the elevators. The body lotion and shower gel made my skin feel itchy. The rooms only get cleaned every other day and the day they were suppose to get our room cleaned they were not and no one told us. We all had to go get towels at the front desk.

Thoughtfulness This was an extraordinary place. I was attending our grandson's promotion out of 6th grade and I misplaced his graduation card. I thought I looked everywhere in the room, three or for times. I know I brought it but I could not find it. I made do and thought my old age was getting the best of me. A week after returning home, I received the card and check that was included from Hampton Inn in the mail. Not only were they honest but they had the good morals not to keep it or just throw it away but they took the time and money (stamps are expensive) to mail it to me. A BIG thank you to Hampton Inn and their staff. It was greatly appreciated.

Overly scented, old, broken bad experience- will avoid in the future Stayed at the Hampton Inn Mt Laurel during a work trip- I arrived at the room and had a poor experience. They couldn't switch my room because they were booked- It was already 9p and it would have been hard to leave since I had to be back at work at 3a- the microwave in the room did not work- It turned and seemed on- but, didn't heat- The TV remote didn't work- it didn't change the channel- The phone in the room was plugged into the wall but there was no dial tone The room was heavily scented- outrageously- I'm someone who likes hotel scents- I'm not sensitive or allergic- but this was outrageous- I had to sleep with my head under the covers all night- and, even then- I awoke multiple times- I called and the person who answered the phone was kind- She sent a very kind maintenance worker to the room- He confirmed the microwave wasn't working- He changed the battery in the remote and did something else to it which provided a temporary solution- within 15 minutes it didn't work again and it didn't work in the morning either- The phone despite being plugged into the wall didn't work- and everyone seemed to know this was the case- that was just the way it was- The maintenance person was hard working and had a great sense of humor- I was told the manager would contact me and no one ever did- It was not a good experience-

Very clean and great location Pros: Very clean room, friendly staff, good location, AC works great Cons: We stayed for 5 nights and asked twice to have our trash removed on day 3 and 4 and noone did. Asked for tissues and fresh towels and didn't get them, had to go to the lobby to get them. The hotel is under renovation but that didn't effect our stay other than the breakfast area being closed on our last morning (they served breakfast in a lounge on the 2nd floor but they still had the full breakfast items available.)