Hilton Garden Inn Myrtle Beach/Coastal Grand Mall

Myrtle Beach, South Carolina United States of America

Hilton Garden Inn Myrtle Beach/Coastal Grand Mall
4.5
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Todd E
347 days ago
Excellent Customer Service My wife and I had an unexpected flight cancellation at Myrtle Beach International Airport. We needed a last minute one-night stay close to the terminal for an early morning flight the next day. I called Hilton Honors customer service and was advised that the Hilton Garden Inn - Myrtle Beach Coastal Grand Mall, SC had availability. After I completed the reservation, the representative transferred the call to the hotel front desk. The lady that took the call was pleasant and sent the shuttle for us right away. The check-in process was quick and enjoyable. The next morning I went downstairs about 5:00am to see if the morning beverages were available. They were not, however, Sarah, went to the kitchen and obtained the hot water I needed for a cup of tea. The shuttle typically starts at 6:00am in the morning. My wife and I were in the lobby about 5:25am and I inquired with Sarah about Uber service in the area. After explaining that we had an early departure, she mentioned there was a gentleman in the kitchen that could drive the shuttle. Moments later, the shuttle was out front we were on our way to airport and arrived in plenty of time to complete the check-in process. Kudo’s to the Sarah and the staff for the excellent customer service! We will be staying at that property next time we are in Myrtle Beach.

Amenities

Pool - Indoor
Pool - Outdoor
Spa
Airport Shuttle - Free
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Myrtle Beach, Hilton Garden Inn Myrtle Beach/Coastal Grand Mall is in a shopping district, a 1-minute drive from Coastal Grand Mall and 5 minutes from Ripken Experience. This hotel is 3.3 mi (5.3 km) from Broadway at the Beach and 3.3 mi (5.3 km) from Wonderworks.

Rooms
Make yourself at home in one of the 112 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.

Dining
Grab a bite to eat at Garden Grille & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Myrtle Beach? This hotel has 1768 square feet (164 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is complimentary (available on request).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Todd E
|1 review
Excellent Customer Service My wife and I had an unexpected flight cancellation at Myrtle Beach International Airport. We needed a last minute one-night stay close to the terminal for an early morning flight the next day. I called Hilton Honors customer service and was advised that the Hilton Garden Inn - Myrtle Beach Coastal Grand Mall, SC had availability. After I completed the reservation, the representative transferred the call to the hotel front desk. The lady that took the call was pleasant and sent the shuttle for us right away. The check-in process was quick and enjoyable. The next morning I went downstairs about 5:00am to see if the morning beverages were available. They were not, however, Sarah, went to the kitchen and obtained the hot water I needed for a cup of tea. The shuttle typically starts at 6:00am in the morning. My wife and I were in the lobby about 5:25am and I inquired with Sarah about Uber service in the area. After explaining that we had an early departure, she mentioned there was a gentleman in the kitchen that could drive the shuttle. Moments later, the shuttle was out front we were on our way to airport and arrived in plenty of time to complete the check-in process. Kudo’s to the Sarah and the staff for the excellent customer service! We will be staying at that property next time we are in Myrtle Beach.
FineFoodGuy
|1 review
DO NOT STAY HERE!!! Sent digital check in email. After several attempts and a phone call, was rudely referenced to a local code number that allegedly prevents such things. Red flag one. I’m a Diamond member, denied water on day 2 of a 120,000 point stay. Tell you enough? OH, right beside a deal mall. Enjoy!_
Anthony R
|1 review
Not worth the cost This Motel is not worth the cost. $582 for two nights. Breakfast should be free but it is $13.50. Nothing special about the room. They do have an indoor pool. The halls are dirty. The walls are thin and you get a lot of outside sound. Wish I would have booked a Hampton.
RICART75
|1 review
Comfortable respite.... As we've done for the last several years; we relax here for a night, after our 13+ hour drive, before starting our 4 week resort stay. This year we stayed here 2 nights; in order to meet a friend, before she left Myrtle Beach. The facility is clean and well-maintained; with our room providing a comfortable respite after a long trip. The hotel itself is in close proximity to a variety of shopping and dining options. Our check-in was efficient, and the staff were friendly and welcoming. Our partially comped breakfast was quite good, and provided a satisfying start to each day. We look forward to staying here again, on our next return to the area.
patraveller2007
|1 review
Great HGI This HGI is just 5 minutes from MYR airport with a free shuttle. Located adjacent to the Coastal Grand Mall, there a many restaurants and stores within a short walk. Front desk staff is extremely helpful and efficient. Rooms are well maintained and spacious. Hotel is close to the flight path so there is some minor airplane noise at times. On site restaurant has a very reasonable breakfast menu and servers are very good. Did not eat there at night as there are lots of other good choices (Abuelas, Texas Roadhouse Grill, Red Lobster, Logans Road House, Red Robin, Cracker Barrel, etc all in the mall or adjacent. Shuttle driver is exceptional.

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